TRENDY TADENA

2019 - 2020 Healthcare Account / Advocate

• Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
• Maintained up-to-date knowledge of healthcare laws, regulations, and policies to provide accurate guidance to patients in need.
• Supported patients in navigating the healthcare system effectively, increasing their understanding of available resources and options.

2021 - 2022 Financial Account / Credit Card Specialist

• Assisted customers with questions and inquiries to provide information regarding credit card accounts.
• Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.

C3 Agent - Advance Account Specialist

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.

SME - Floor support during nesting of trainees and solo guided sessions.

• Conducted regular assessments of trainee progress, providing feedback and coaching as needed for continuous improvement.
• Fostered strong relationships with trainees by maintaining an approachable demeanor and offering ongoing support throughout their development journey.
• Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.