Travis Mark Santiago

· Computer literate in clerical, administrative, and secretarial tasks.

· Answering the telephone, social media, and email inquiries.

· Scheduling of patients for outpatient consultations and diagnostic procedures.

· Monitoring, counter-checking, and visiting departments for continuous quality improvement programs.

· Daily interview of patients to gather feedback, suggestions, and concerns for improvement and immediate action if necessary.

· Reporting to my supervisors about the daily performance of different diagnostic units to address some problems and resolve their concerns.

· Analytical study of the data collected from different units to solve complex matters and issues by recommending solutions immediately that need improvement and changes.

· Annual or quarterly review and update for implementing standards and procedures in hospital departments.

· Conducting performance evaluations and interpersonal communication with concerned employees.

· Inquiring, organizing, and coordinating special events and outreach programs for Corporate Social Responsibilities to Local Government Units, Non-Government Organizations, and private business organizations.

· Scheduling and organizing interviews between clients or government officials with hospital executive officers to meet.

· Proposing monthly and quarterly marketing strategies for diagnostic services.

· Company visitations for submission of marketing proposals on the hospital services.

· Controlled costs by streamlining operations and reducing waste.

· Communicated and collaborated with stakeholders to achieve division objectives.

· Established clear and consistent policies and procedures.

· Handled escalated complaints involving division operations and the work of personnel under supervision.

· Assisted in recruiting, hiring, and training team members.

· Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

· Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

· Recruited, hired, and trained initial personnel, working to establish vital internal functions and outline the scope of positions for the new organization.

· Scheduled employees for shifts, considering customer traffic and employee strengths.

· Implemented innovative programs to increase employee loyalty and reduce turnover.

· Tracked trends and suggested enhancements to challenge and refine the company's product offerings.

· Interacted well with customers to build connections and nurture relationships.

· Reduced operational risks while organizing data to forecast performance trends.

• Ensures smooth operation of Out Patient Department, Wellness, and Diagnostics.
• Involves overseeing and being responsible for all divisions' activities that contribute to effectively producing healthcare services.
• Must clearly understand the organization’s goals and develop a clear vision of how operations will help achieve them.
• Develops an operations strategy. This involves translating goals into implications for the operation’s (OPD, Wellness, & Diagnostics) performance, objectives, quality, speed, dependability, flexibility, and cost.
• Planning and controlling. This involves deciding what the operation resources should be doing and ensuring it is getting done.
• Continuously monitor and improve the overall performance of the operations.
• Preparing clerical roles in presenting data to senior officials.
• Scheduling group discussions and meetings in an organization.
• Communication and interactions with patients, staff, doctors, and administrative officials with concerns that needed to be resolved.
• Participating in hospital activities involving corporate social responsibility, community involvement, and environmental programs.

• Provide leadership for a comprehensive wellness program of the institution.
• Assist in creating and coordinating the different Wellness Committee Initiatives
• Complete and consolidate wellness action plans and activity reports of the different Wellness committees.
• Initiate Wellness Committees meetings and actively support their activities and training events.
• Coordinate at least one big wellness event per quarter.
• Promote the Live Well program and encourage participation among employees in coordination with the leaders of the different committees, Human Resources, and Marketing Department
• Make a monthly report for the updates and accomplishments of the Wellness Program
• Perform other duties and responsibilities that may be assigned by higher authority
• Overseeing the Wellness Department of its production and rendering quality services.
• Morning routine in the opening of the Wellness Department.
• Purchasing supplies and needs for the wellness departments every once (1) a month.
• Making schedules for the therapists and staff of the department.
• Conduct weekly and monthly meetings with the department regarding its concerns.
• Meet with its Chief Wellness Officer regarding the wellness department's plans, initiatives, marketing strategies, and proposals.
• Promoting and marketing wellness services through health teachings and medical missions.
• Entertaining the customers while waiting.

• Promoting quality achievement and performance improvement throughout the non-medical organization.
• Develop, implement, communicate, and maintain a quality plan to bring the hospital in Quality Systems, Policies, and Procedures into compliance with quality system requirements.
• Interprets and implements quality assurance standards and procedures.
• Establishing standards of service for customer satisfaction.
• Daily rounds to patient’s room and Outpatient Department for gathering feedback and concern through personal interviews.
• Daily performance monitoring by gathering relevant data and producing statistical reports.
• Organize and manage quality assurance functions in close cooperation with the customers.
• Identifying relevant training needs and delivering training.
• Review quality assurance standards (Based on PHILHEALTH bench book standards), study existing policies and procedures, and conduct interviews with personnel, staff, customers, and patients to evaluate the services’ effectiveness.
• Compiles statistical data and writes narrative reports summarizing quality assurance findings.
• Oversee the whole employees and staff engaged in quality assurance.
• Preparing clear explanatory documents for customer satisfaction.
• Studying and analyzing performance data per organization or departments of the hospital.
• Informing the Operations Senior Manager regarding the process and progress of quality assurance findings.
• Monitor unusual occurrences, report follow-up procedures to the concerned department, and discuss daily, monthly, quarterly, and annual report data comparisons.