Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Tracy Anne Arandia

Customer Service Representative
Quezon City
Tracy Anne  Arandia

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing inbound and outbound calls and handling emergency issues with patience and tact.

Overview

2
years of professional experience
4
years of post-secondary education

Work History

Teleperfomance Vertis North, Bagong Pag-asa
Quezon City

Customer Service Representative
09.2022 - Current

Job overview

  • Developed strong rapport with customers, fostering long-term relationships that resulted in repeat business.
  • Promoted company loyalty programs by effectively communicating benefits to customers, resulting in increased program enrollments.
  • Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
  • Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
  • Improved first-call resolution rates by efficiently managing customer issues and complaints.

Education

Polytechnic University of The Philippines
Sta. Mesa, Manila

Bachelor In Advertising And Public Relations from Public Relations, Advertising, And Applied Communication
06.2018 - 10.2022

University Overview

Skills

    Inbound sales

undefined

Accomplishments

Accomplishments

    Communicated well when it comes to implementing fresh ideas on how to resolve the issue of the customer/other company by utilizing effective tools and proper understanding of the concern (Subject Matter Experts).

Timeline

Customer Service Representative
Teleperfomance Vertis North, Bagong Pag-asa
09.2022 - Current
Polytechnic University of The Philippines
Bachelor In Advertising And Public Relations from Public Relations, Advertising, And Applied Communication
06.2018 - 10.2022
Tracy Anne ArandiaCustomer Service Representative