Torribia Ansus
Nasugbu Batangas
Summary
Adept at enhancing team productivity and user satisfaction, I leveraged ticketing system proficiency and empathy at Colliers International Philippines to streamline support processes. My background includes developing training materials and negotiating with vendors, showcasing a blend of technical acumen and interpersonal skills. Achieved a notable increase in issue resolution efficiency.
Overview
1
1
Certification
Work History
Service Desk Associates
Accenture
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
Administrative A Assistant
Greenmist Property Management Inc
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Site Administrator
Prime Frontier Property Management
- Coordinated staff meetings and events to foster communication, teamwork, and professional development opportunities for team members.
- Oversaw the procurement of essential supplies, negotiating favorable terms with vendors while maintaining quality standards.
- Developed comprehensive training materials for new employees, contributing to their successful onboarding experience.
- Effectively managed team schedules, ensuring optimal productivity and timely project completion.
Service Desk Team Leader
Colliers International Philippines
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
Education
Bachelor In Elementary Education - Science
Batangas State University (ARASOF)
Nasugbu Batangas 03.2000
Secondary -
Malapad Na Bato National High School
Nasugbu Batangas 03.1995
Elementary -
Maugat Elementary School
Nasugbu Batangas 04.1991
Skills
- Empathy and patience
- Ticketing system proficiency
- Training and mentoring
- Software knowledge
Certification
Licensure Exam for Teachers
Timeline
Service Desk Associates
Accenture
Administrative A Assistant
Greenmist Property Management Inc
Site Administrator
Prime Frontier Property Management
Service Desk Team Leader
Colliers International Philippines
Bachelor In Elementary Education - Science
Batangas State University (ARASOF)
Secondary -
Malapad Na Bato National High School
Elementary -
Maugat Elementary School
Similar Profiles
Uttara MerupulaUttara Merupula
Team Leader at AccentureTeam Leader at Accenture
Anchitha K RAnchitha K R
Senior Software Engineer at AccentureSenior Software Engineer at Accenture
PHANI TEJA NALLAMOTHUPHANI TEJA NALLAMOTHU
Senior Manager, Technology Architecture at AccentureSenior Manager, Technology Architecture at Accenture