Tonirow John Nervato
Customer Service Associate
Navotas
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work History
Supervisor/Barista
Cafe Nicanor
10.2023 - Current
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Advocate
Optum
08.2023 - 10.2023
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Assisting American retired person for their insurance claims and benefits.
- Assisting providers about claims and clarifications of an insured members.
Customer Service Representative
Amazon Philippines
06.2022 - 08.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assist Amazon Customers in checking order status, processing refund and/or replacements.
- Answer general queries which include signing up for an account, updating personal information and password resetting.
Customer Service Associate
Intercontinental Hotel Groups
02.2022 - 06.2022
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Facilitate international clients hotel room booking, promotions registration and account updating.
Customer Service Representative
Amazon Philippines
10.2021 - 01.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Replace and refund clients grocery orders from Amazon.
- Assist Amazon delivery drivers by marking their delivery orders complete and updating their location.
Customer Advisor
Concentrix
05.2021 - 09.2021
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Offers upgrade in their internet consumption through outbound call for Globe Telecom customers
Education
Bachelor of Arts - Hotel And Restaurant Management
Far Eastern University
Manila 06.2013 - 07.2024
Skills
Organizing and maintaining records, files and database
Adaptability and act as team player
Proficiency with Microsoft Office Products Word, Excel, Powerpoint
Agility to use large email client Outlook, Gmail
Timeline
Supervisor/Barista
Cafe Nicanor
10.2023 - Current
Customer Service Advocate
Optum
08.2023 - 10.2023
Customer Service Representative
Amazon Philippines
06.2022 - 08.2022
Customer Service Associate
Intercontinental Hotel Groups
02.2022 - 06.2022
Customer Service Representative
Amazon Philippines
10.2021 - 01.2022
Customer Advisor
Concentrix
05.2021 - 09.2021
Bachelor of Arts - Hotel And Restaurant Management
Far Eastern University
06.2013 - 07.2024