Toni Rose Wiedenhofer

The Brand Curator role combines retail sales, customer engagement, and product storytelling. Beyond assisting customers with their purchases, Brand Curators introduce and educate customers about our products, particularly niche items that may be unfamiliar to them. Through engaging storytelling and personalized recommendations, they help customers understand the unique features, value, and significance of each product while creating a memorable shopping experience.

• Greeted residents and guests, managed reservations, and organized seating assignments for smooth dining flow.
• Coordinated with service staff to update waitlists, table availability, and special guest requests accurately.
• Maintained dining room appearance, ensuring menus, host stand materials, and guest areas remained presentable.
• Answered phone inquiries, confirmed bookings, and communicated dining policies with clear, professional courtesy.

• Delivered luxury guest service across onboard retail spaces, tailoring recommendations to guest preferences and occasions.
• Managed point-of-sale transactions accurately, processing purchases, exchanges, and payments with strict attention to detail.
• Maintained boutique presentation through merchandise replenishment, display organization, and visual standards compliance.
• Advised guests on product features, brand stories, and premium offerings to support confident purchasing decisions.
• Coordinated stock handling, inventory checks, and back-of-house organization to ensure product availability.
• Resolved guest inquiries promptly, balancing service excellence with sales goals and operational procedures.
• Enhanced customer experience by providing personalized assistance and product recommendations.
• Maintained visually appealing store displays for better product visibility and accessibility.
• Managed inventory levels, ensuring optimal stock availability for customers at all times.
• Assisted with seasonal resets according to corporate guidelines, effectively updating store layout for an improved shopping experience.
• Assisted in achieving sales goals through upselling and cross-selling relevant products.

• Supervised dining room service, ensuring consistent guest satisfaction and smooth meal delivery.
• Coordinated waitstaff during service periods, maintaining efficient table turnover and order accuracy.
• Trained new team members on service standards, table settings, and guest interaction.
• Managed special dietary requests and menu questions, delivering attentive, personalized service.
• Monitored mise en place and station readiness to support punctual, organized service.
• Resolved guest concerns promptly, preserving positive dining experiences and service quality.
• Enforced hygiene and safety procedures, supporting compliance across front-of-house operations.
• Communicated closely with galley and bar teams to synchronize orders and beverage service.
• Showed high-level understanding of fine dining standards and practices.
• Mentored junior waitstaff members in developing their skills further, leading to improved performance and increased guest satisfaction.
• Enhanced customer dining experience by providing outstanding service and anticipating guests'' needs.

• Escorted guests to tables, provided initial dining guidance, and supported seamless handoffs to servers.
• Monitored arrival patterns and adjusted seating plans to reduce delays during peak meal periods.
• Recorded dietary preferences and special occasions, enabling personalized service and attentive guest experiences.
• Resolved seating concerns promptly, balancing guest satisfaction with operational needs and restaurant standards.
• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

• Greeted guests promptly, creating welcoming first impressions and directing seating flow efficiently.
• Managed reservations, waitlists, and table assignments to balance dining room capacity.
• Coordinated with maitre d' and service teams to maintain smooth dinner operations.
• Escorted guests to appropriate tables while accommodating special requests and preferences.
• Monitored seating patterns to reduce congestion and support timely guest turnover.
• Resolved seating concerns courteously, preserving guest satisfaction and service standards.
• Developed strong rapport with repeat clientele by remembering names/preferences which contributed positively toward loyalty rates.
• Maintained accurate guest records and communicated updates to ensure consistent table readiness.
• Anticipated potential issues in the dining room, proactively addressing them before they became problematic for guests or staff members.
• Managed waitlist efficiently during peak hours, reducing waiting times for guests and enhancing overall dining experience.
• Contributed to team goals by assisting fellow host/hostess staff members when needed during busy shifts.
• Partnered with servers to accommodate special dietary requests or preferences from guests respectfully and accurately.
• Streamlined communication between kitchen and waitstaff, resulting in timely meal service and satisfied customers.
• Maintained a high level of professionalism and poise under pressure during peak hours and challenging situations.

• Delivered attentive table service, ensuring accurate orders and timely meal presentation.
• Coordinated with kitchen staff to resolve special requests and modify dishes efficiently.
• Maintained strong menu knowledge to answer questions and recommend Mediterranean selections confidently.
• Processed POS transactions, balanced checks, and handled payments accurately.
• Anticipated guest needs, refilled beverages, and supported smooth dining room flow.
• Resolved customer concerns professionally, preserving positive guest experience and repeat business.
• Trained new servers on service standards, order accuracy, and restaurant procedures.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Upheld cleanliness standards by resetting tables and organizing service stations efficiently.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.