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TONEE KARL FLORES
Davao City
Summary
Experienced operations professional with a track record in operational management, poised to drive business performance. Skilled in identifying and implementing process improvements, fostering a collaborative environment aligned with organizational goals. Reliable team player, adaptable to change, and committed to achieving results. Proficient in strategic planning and operational efficiency, ready to make a significant impact on your organization\'s success.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
Operations Manager
AT & T Cricket Wireless
08.2022 - 12.2024
- Company Overview: Concentrix- Abreeza Davao
- Facilitated workforce readiness by managing hiring and training initiatives for new hires.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Sr. Team Leader
AT & T Cricket Wireless
08.2021 - 08.2022
- Company Overview: Concentrix- Abreeza Davao
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Enhanced team performance by identifying training needs and implementing focused coaching initiatives.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
Team Leader
AT & T Cricket Wireless
03.2018 - 08.2021
- Company Overview: Concentrix- Abreeza Davao
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Reports Analyst
AT & T Cricket Wireless
01.2017 - 03.2018
- Company Overview: Concentrix- Abreeza Davao
- Maintained strict adherence to data privacy regulations while handling sensitive information.
- Performed comprehensive quality checks on all reports to ensure reliability and accuracy.
- Enhanced user experience by creating interactive dashboards tailored to end-user needs.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
Risk and Compliance Officer
AT & T Cricket Wireless
09.2015 - 01.2017
- Company Overview: Concentrix- Abreeza Davao
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
Digital Support Specialist
Teletech
02.2011 - 09.2012
- Company Overview: Cebu
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Education
Bachelor of Arts - Political Science
Mindanao State University
General Santos, Province Of South Cotabato, PhilippinesSkills
- Operations management
- Problem-solving
- Customer service
- Performance monitoring
- Staff management
- Data analysis
- MS office
- Process improvement
- Operations monitoring
- Performance reporting
- Decision-making
- Client relationships
Interests
Cooking different cuisines from different cultures/country
Timeline
Operations Manager
AT & T Cricket Wireless
08.2022 - 12.2024
Sr. Team Leader
AT & T Cricket Wireless
08.2021 - 08.2022
Team Leader
AT & T Cricket Wireless
03.2018 - 08.2021
Reports Analyst
AT & T Cricket Wireless
01.2017 - 03.2018
Risk and Compliance Officer
AT & T Cricket Wireless
09.2015 - 01.2017
Digital Support Specialist
Teletech
02.2011 - 09.2012
Bachelor of Arts - Political Science
Mindanao State University
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