Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
TOMMY JOHN C. BONAGUA
Customer Service Representative | Sales Representative
Mabalacat City
Work Preference
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Renewal Sales Specialist
Travel + Leisure Co.
03.2024 - Current
- Collaborated with account managers to ensure a seamless handoff of client information during the renewal process.
- Leveraged customer feedback to inform product enhancements, leading to improved client satisfaction and higher likelihood of renewals.
- Boosted renewal sales by developing and executing targeted marketing campaigns.
- Provided excellent customer service throughout the entire renewal process, leading to increased satisfaction and loyalty among clients.
Customer Service Representative
TaskUs
10.2018 - 09.2023
- Food Delivery Account
- Blended (Voice, Chat and Email Support)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Subject Matter Expert
TaskUs
02.2022 - 05.2022
- Managing team scorecards, discussing work updates such as Process Changes and company updates.
- Facilitating QA talks, team meetings and coaching.
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Education
SENIOR HIGH SCHOOL - Cookery, Bread and Pastry, Food and Beverage Services
Mabalacat City College
Mabalacat City01-2018
Skills
Basic computer literacy skills
Organizational skills
Strategic planning and scheduling skills
Strategic negotiation
Objection handling
Client engagement
Cross-selling strategies
Teamwork and collaboration
Timeline
Renewal Sales Specialist
Travel + Leisure Co.
03.2024 - Current
Subject Matter Expert
TaskUs
02.2022 - 05.2022
Customer Service Representative
TaskUs
10.2018 - 09.2023
SENIOR HIGH SCHOOL - Cookery, Bread and Pastry, Food and Beverage Services
Mabalacat City College