Tom David Regalado
Customer Service Representative
Marikina City
Summary
Seeking a challenging career where I can utilize my knowledge, skills and strategic perspectives that are essential to consider all aspects of managing work.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Language
Work History
Customer service Healthcare
SAGILITY
08.2024 - 12.2024
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Customer Service Healthcare
TELETECH
04.2022 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Travel Account
INSPIRO
11.2017 - 12.2021
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Patient Service Representative
Coronis Health
01.2025 - 09.2025
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
Education
Bachelor of Science - Hotel & Restaurant Management
PLMAR (MARIKINA)
01.2015
Skills
Microsoft Word, Excel and Outlook
Citrix and basic softphone knowledge
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Timeline
Patient Service Representative
Coronis Health
01.2025 - 09.2025
Customer service Healthcare
SAGILITY
08.2024 - 12.2024
Customer Service Healthcare
TELETECH
04.2022 - 08.2024
Customer Service Travel Account
INSPIRO
11.2017 - 12.2021
Bachelor of Science - Hotel & Restaurant Management
PLMAR (MARIKINA)