Summary
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Tomcollins Hera

Advocate
Panglao
Tomcollins Hera

Summary

I was a security guard for 3 years and a Service master at a gasoline station and for now I was an employee in Ibex one of the customer service in Bohol they cater American citizen and my account right now is health care account I've been working in Ibex for approximately 3 months.

Work History

Ibex Bohol
Tagbilaran, Bohol, Philippines

Customer Service Representative
06.2024 - Current

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Buenavista Community College
Buenavista, Bohol

Bachelor Of Applied Science In Information Technology

University Overview

Skills

Recordkeeping strengths

Languages

English
Advanced (C1)

Timeline

Customer Service Representative
Ibex Bohol
06.2024 - Current
Buenavista Community College
Bachelor Of Applied Science In Information Technology

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