TOMAS MIGUEL LAZARO

• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Supported kitchen staff training and development, leading to increased productivity and efficiency.
• Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.

Position Overview: As a Fine Dining Waiter on a cruise ship, your primary responsibility will be to provide exceptional service to guests in the ship's upscale dining venues. You will ensure a memorable dining experience by delivering personalized service, recommending menu items, and maintaining a high level of professionalism and attention to detail. Your expertise in fine dining service, knowledge of menu offerings, and ability to create a welcoming atmosphere will contribute to the overall guest satisfaction on board.

Responsibilities:

• Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
• Provide personalized and attentive service to guests, addressing their needs, preferences, and special requests.
• Guide guests through the menu, explaining dishes, ingredients, and preparation methods.
• Make recommendations based on guest preferences, dietary restrictions, and menu specialties.
• Anticipate and fulfill guest requests promptly, ensuring a seamless dining experience.
• Assist in coordinating special arrangements or celebrations for guests, such as birthdays or anniversaries.
• Take accurate orders from guests, noting any specific requests or modifications.
• Collaborate with the kitchen staff to ensure timely and accurate delivery of orders.
• Serve food and beverages to guests, adhering to fine dining service standards and presentation guidelines.
• Ensure proper table setup, including utensils, glassware, and table linens.
• Monitor guest satisfaction during the meal, promptly addressing any concerns or issues that arise.
• Provide assistance and recommendations for wine and beverage pairings, showcasing a sound knowledge of the beverage offerings.
• Work closely with other waitstaff, kitchen staff, and management to ensure smooth operation of the dining venue.
• Communicate guest feedback, special requests, and any issues to the appropriate personnel.
• Collaborate with the sommelier and bartenders to coordinate wine service and specialty beverage offerings.
• Assist in the training and mentoring of new waitstaff, providing guidance and support as needed.
• Maintain effective communication with the restaurant manager and colleagues to ensure a coordinated approach to service.
• Set up and prepare the dining area before service, ensuring cleanliness, proper table settings, and ambiance.
• Maintain cleanliness and organization of workstations, side stations, and service areas throughout the shift.
• Adhere to proper food handling and safety standards, following established hygiene and sanitation procedures.
• Assist in restocking supplies, linens, and beverages as needed.

Position Overview: As an Insurance Customer Service Representative (CSR) specializing in premium recomputation and revalidation, your primary responsibility will be to accurately calculate and validate insurance premiums using Microsoft Excel. You will work closely with insurance agents, policyholders, and underwriters to ensure the correct assessment of premiums based on policy changes, coverage adjustments, and other relevant factors. Your attention to detail and proficiency in Excel will be essential in maintaining accurate premium records and providing excellent customer service.

Responsibilities:

• Utilize Microsoft Excel to recalculate insurance premiums based on policy changes, such as coverage adjustments, endorsements, and modifications.
• Analyze policy documents, endorsements, and other relevant information to ensure accurate premium calculations.
• Review policy data and apply the appropriate rating factors and underwriting guidelines to determine the revised premium amounts.
• Collaborate with insurance agents and underwriters to clarify any discrepancies or obtain additional information necessary for premium recomputation.
• Validate and verify the accuracy of insurance premiums by cross-referencing policy data, rating factors, and premium calculations.
• Conduct thorough quality checks on premium calculations to ensure compliance with company policies, regulatory requirements, and industry standards.
• Identify and rectify any inconsistencies or errors in premium calculations and documentation.
• Collaborate with the underwriting team to resolve any discrepancies or issues related to premium revalidation.
• Provide exceptional customer service by responding to inquiries from policyholders, insurance agents, and other stakeholders regarding premium recomputation and revalidation.
• Clearly and effectively communicate premium adjustments, billing details, and related information to policyholders and insurance agents.
• Address customer concerns, complaints, and inquiries promptly and professionally, ensuring a high level of customer satisfaction.
• Collaborate with the customer service team to resolve complex customer issues and ensure a seamless customer experience.
• Maintain accurate and up-to-date records of premium recomputation, revalidation, and related activities using Excel spreadsheets or other designated tools.
• Generate reports on premium adjustments, policy changes, and other relevant metrics as required by management.
• Analyze data trends and patterns to identify opportunities for process improvement and increased efficiency in premium recomputation and revalidation.

• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
• Upheld privacy and security requirements established by national legislation.
• Processed cash and card payments during busy shopping periods, limiting customer wait times.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.

• Navigated customer support channels to resolve diverse customer queries within target timeframes.
• Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
• Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
• Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Resolved customer queries over phone and by email.
• Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.

• Industry Hotel / Hospitality
• Specialization Food/Beverage/Restaurant Service, -7 Years Experienced Employee
• Assistant waiter is responsible for providing general assistance to waiters in the service of foods and beverages to passengers in restaurants and dining rooms aboard the cruise ship
• General assistance to waiters in the service of food and beverages to passengers
• General assistance in setting up tables, including linens, China, silverware and glassware
• Taking food orders to the galley and collecting dishes and items from it to the service area
• Removing dishes, glassware and cutlery from passengers' tables
• Assistance in general preparation of appetizers, salads, cold dishes, desserts, and brewing coffee and tea
• Assistance in preparing some drinks and non-alcoholic beverages for passengers
• Cleaning and removing dishes, glassware and silver from tables after service is completed
• Informing the waiters when dishes, items or beverages are not available in store or will be delayed from the galley
• Informing the waiters about any event that may occur during the service time, or request from the passengers that needs special attention
• Assistance in replenishing supplies and service equipment
• Filling salt, pepper, sugar and condiment containers
• Offering and providing any assistance to the passengers before leaving tables
• Polishing glassware, cutlery, China and flatware
• Cleaning and sanitizing of work station and its equipment according to cruise company's standards legal rules
• General assistant to waiter to achieve full passengers' satisfaction according to the company's standards
• Garbage disposal
• Participation in restaurant and dining room entertainment and events, cabin service and buffets when required
• Assistance to any individual duties as requested by waiters and supervisors
• Attending training programs and meeting.

• Industry Hotel / Hospitality
• Specialization Food/Beverage/Restaurant Service, -7 Years Experienced Employee
• Assistant waiter is responsible for providing general assistance to waiters in the service of foods and beverages to passengers in restaurants and dining rooms aboard the cruise ship
• General assistance to waiters in the service of food and beverages to passengers
• General assistance in setting up tables, including linens, China, silverware and glassware
• Taking food orders to the galley and collecting dishes and items from it to the service area
• Removing dishes, glassware and cutlery from passengers' tables
• Assistance in general preparation of appetizers, salads, cold dishes, desserts, and brewing coffee and tea
• Assistance in preparing some drinks and non-alcoholic beverages for passengers
• Cleaning and removing dishes, glassware and silver from tables after service is completed
• Informing the waiters when dishes, items or beverages are not available in store or will be delayed from the galley
• Informing the waiters about any event that may occur during the service time, or request from the passengers that needs special attention
• Assistance in replenishing supplies and service equipment
• Filling salt, pepper, sugar and condiment containers
• Offering and providing any assistance to the passengers before leaving tables
• Polishing glassware, cutlery, China and flatware
• Cleaning and sanitizing of work station and its equipment according to cruise company's standards legal rules
• General assistant to waiter to achieve full passengers' satisfaction according to the company's standards
• Garbage disposal
• Participation in restaurant and dining room entertainment and events, cabin service and buffets when required
• Assistance to any individual duties as requested by waiters and supervisors
• Attending training programs and meeting.

• Built rapport with customers through courteous and professional communications.
• Assisted customers with product-related questions, feedback and complaints.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
• Addressed customer service enquires quickly and accurately.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.