Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tisha Katrina Gumacas

Sales Support Representative
Natividad, Pangasinan

Summary

Dynamic Sales Support Representative with a proven track record at Jon-Don, excelling in client proposal development and data analysis. Adept at enhancing customer satisfaction through effective problem-solving and relationship management. Proficient in Salesforce, leveraging strong negotiation skills to drive sales success and improve decision-making processes.

Overview

17
17
years of professional experience

Work History

Sales Support Representative

Jon-Don – Concrete Sales Support
12.2020 - Current
  • Assisted in developing client proposals that showcased our offerings while also highlighting competitive advantages.
  • Provided valuable insights through analyzing sales data which helped improve decision-making processes within the organization.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Initiated communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.

Fraud Analyst / Customer Protection

ANZ Global Services and Operations (Manila)
10.2013 - 04.2019
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Financial Services Representative

24/7 Customer Philippines Inc.
07.2010 - 05.2013
  • Maintained updated records of all financial transactions to support traceability.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
  • Streamlined financial processes for improved efficiency and reduced errors in transactions.
  • Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.

Customer Service Representative and Sales

Sykes Asia Inc. (April 2008 – May 2010)
04.2008 - 05.2010
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Science - Biology

Pamantasan Ng Lungsod Ng Maynila
Manila City
05.2001 -

Skills

Strong negotiation

Sales strategy development

Goal-oriented mindset

Salesforce proficiency

Cross-selling strategies

Customer relationship management

Microsoft office expertise

Problem-solving

Customer engagement

Customer satisfaction

Multitasking Abilities

Teamwork and collaboration

Timeline

Sales Support Representative

Jon-Don – Concrete Sales Support
12.2020 - Current

Fraud Analyst / Customer Protection

ANZ Global Services and Operations (Manila)
10.2013 - 04.2019

Financial Services Representative

24/7 Customer Philippines Inc.
07.2010 - 05.2013

Customer Service Representative and Sales

Sykes Asia Inc. (April 2008 – May 2010)
04.2008 - 05.2010

Bachelor of Science - Biology

Pamantasan Ng Lungsod Ng Maynila
05.2001 -

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Tisha Katrina GumacasSales Support Representative