Rivera Edgar
QuezonCity
Summary
Seeking a challenging career with a progressive organization that provides an opportunity to capitalized my technical skills and abilities in the field of information technology(IT). Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Had a years of experience gained as Cloud Operations engineer from Nov 2021 up to present performing maintenance, monitoring, troubleshooting and executing activities such as patching, VM resizing, VM Build, decommissioning, Disk/File System Expansion, Upgrade and performing backup and snapshot in Azure and AWS Virtual servers in both linux and windows systems
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Cloud Operations Engineer - Analyst 11
DXC Technology
05.2023 - Current
- Managed vendor relationships, ensuring timely resolution of service-related issues and adherence to SLAs.
- Standardized deployment processes, ensuring consistency across various environments and platforms.
- Enhanced system availability with proactive monitoring and incident management strategies.
- Mentored junior engineers on best practices in cloud operations, fostering a culture of continuous learning and improvement.
- Optimized cloud infrastructure by implementing automation tools and processes.
ITO Delivery Services Cons 1
DXC Technology
11.2021 - 11.2023
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Strengthened client relationships through consistent follow-ups after service appointments.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Collaborated with cross-functional teams to complete complex projects within tight deadlines, resulting in increased overall efficiency.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Responded to all customer inquiries thoroughly and professionally.
- Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
- Streamlined deployment processes with the integration of automation tools and best practices.
- Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
IT INTERN
A&S Connections Inc.
03.2017 - 06.2017
- Handled network and hardware troubleshooting in an enterprise environment
- Assisting Agents & Providing IT Knowledge (Internet Problem, Task Manager, Event viewer, Installation/Upgrading of Programs, Mapped Drives)
Dishwasher, Helper, Welder, Janitor and Messenger
Max Restaurant, Chowking, Devex & Mobility Express
02.2007 - 06.2017
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Followed supervisor instructions to complete tasks on time.
Education
Bachelor of Science - Information System
Villagers Montessori College
01.2017 - 04.2020
Bachelor of Science - Business Administration
Villagers Montessori College
01.2007 - 04.2008
Skills
Programming and frontend coding
Sound Knowledge in Web design,HTML, CSS, JAVASCRIPT, PHP, VISUAL BASIC 6
Microsoft Office Suite
Patching Windows and Linux
Basic Programming VB, HTML, CSS, PHP
Team Collaboration
Multitasking
Azure Proficiency
Virtual and Cloud Technologies
Monitoring tools
Accomplishments
- Achieved good standing in account through effectively helping new team members to onboard by providing them guidance to smoothen the team workflow.
- Used Microsoft Excel to develop inventory tracking spreadsheet for Newly Provisioned Virtual Machines Operations Review
- Assisted in Patching Compliance
- Collaborated with different team to ensure smooth operations
- Resolved issue by consistently monitoring and providing timely communications and assistance to client.
- Daily monitoring of Ticket Alert in Snow
- Executed day to day activities such as resizing, decommisioning, taking backup, installation and upgrading of applications / software and performed patching in huge number of windows and linux servers
Timeline
Cloud Operations Engineer - Analyst 11
DXC Technology
05.2023 - Current
ITO Delivery Services Cons 1
DXC Technology
11.2021 - 11.2023
IT INTERN
A&S Connections Inc.
03.2017 - 06.2017
Bachelor of Science - Information System
Villagers Montessori College
01.2017 - 04.2020
Dishwasher, Helper, Welder, Janitor and Messenger
Max Restaurant, Chowking, Devex & Mobility Express
02.2007 - 06.2017
Bachelor of Science - Business Administration
Villagers Montessori College
01.2007 - 04.2008