Agustina Dimasuhid
Financial Planning And Advising
Davao City
Summary
Experienced Customer Service with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Associate
Philippine Seven Corporation
Davao City
02.2023 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Customer Service Representative
Alorica Teleservices
Davao City
01.2022 - 01.2023
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Technical Support Representative
Concentrix Daksh Company
Davao City
10.2019 - 12.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor of Science - Financial Management
06.2019 - 08.2023
Skills
Money handling abilities
undefinedAccomplishments
Consecutive Top Performer in Concentrix Daksh for the year 2020-2021
Timeline
Customer Service Associate - Philippine Seven Corporation
02.2023 - 10.2023
Customer Service Representative - Alorica Teleservices
01.2022 - 01.2023
Technical Support Representative - Concentrix Daksh Company
10.2019 - 12.2021
Mindanao Aeronautical Technical Schools - Bachelor of Science, Financial Management
06.2019 - 08.2023
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