Timothy Joseph Fernandez

As the independent operator of Mega-Taste Eatery, a food concession inside Frabelle Corporation's canteen, I was responsible for all aspects of the business. My role involved overseeing the entire food operation, including staff management, inventory, and procurement. I was also in charge of sales and financial tracking to ensure profitability, while consistently maintaining strict compliance and sanitation standards. Ultimately, my main goal was to guarantee customer satisfaction by providing quality food and service to all of Frabelle's employees.

Managed a $24 million monthly collections portfolio, overseeing 1,600-2,500 accounts while processing 300-400 transactions daily. Through a strategic approach that included efficient collections and skilled negotiation of disputed invoices, I successfully reduced Days Sales Outstanding (DSO) by 10%. My responsibilities also included creating and presenting weekly, monthly, and quarterly performance reports for senior management, as well as training team members on account review procedures and effective decision-making. I utilized various financial software, including IMPULSE, High Radius, BillTrust, and CashPro, to manage accounts and streamline payment processing.

Consistently ranked as a top collections agent, I exceeded targets for both U.S. and Canadian accounts by managing a high volume of outbound calls—30-45 daily. I successfully resolved a variety of client inquiries related to past-due invoices, disputes, and interest fees. My focus on providing exceptional client support not only involved guiding customers through online payment processes but also fostered positive relationships, which resulted in a 75% client satisfaction rate and a 95% online payment adoption rate.

As a supervisor, I led a team of 10-20 individuals, ensuring all cleanliness and organizational standards were consistently met. I was responsible for managing weekly inventory and compiling comprehensive project reports, which provided data-driven insights to improve team efficiency and accountability.

As a supervisor, I led a team of six specializing in fiber optic cable installation and maintenance, ensuring high-quality workmanship and project efficiency. I also successfully coordinated with government officials and contractors to obtain the necessary permits for high-speed internet projects, which was critical for ensuring timely approvals and overall project success.

I designed unique logos and T-shirts for various clubs, which effectively captured their organizational identity and promoted community engagement.

As a Technical Director and Technical Support in the online gaming industry, I was the primary contact for resolving complex technical issues to ensure a seamless gaming experience. My role demanded a combination of technical expertise, problem-solving skills, and strong communication. I was responsible for troubleshooting and resolving a wide range of technical problems, from network issues to in-game bugs, while also providing clear, step-by-step solutions to users. By streamlining project workflows, I enhanced team productivity and reduced project turnaround times. This experience gave me a unique blend of technical knowledge and customer service skills, teaching me how to be a resourceful problem-solver, a clear communicator, and a reliable team member.

As a Cabin Steward and later a Housekeeping Supervisor on a cruise ship, I was responsible for ensuring the comfort, safety, and satisfaction of all passengers. This was a demanding, fast-paced environment that honed my skills in organization and attention to detail. My role required me to manage a team of stewards, prioritizing tasks to maintain efficiency and meet tight deadlines. I became a proficient problem-solver, consistently adapting to new challenges to ensure guest needs were met. The core of my job was providing exceptional customer service, which taught me how to communicate effectively and maintain a positive attitude under pressure.