Summary
Overview
Work History
Education
Skills
Languages
Internship
On the job trainings
Seminars and other trainings
Skills, interests, and others
Organizations and affiliations
Certification statement
References
Personal Information
Timeline
Generic
TIMOTHY JOHN SAN MIGUEL

TIMOTHY JOHN SAN MIGUEL

Dasmariñas City

Summary

Highly organized and dependable professional with a track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrated success in meeting team goals through willingly taking on additional responsibilities. Committed to delivering exceptional results and contributing to the overall success of the organization.

Overview

12
12
years of professional experience

Work History

Coordinator, Casino

Royal Caribbean International
12.2022 - Current

We work on a variety of exciting projects within our department. Our responsibilities include engaging in guest email correspondence, providing essential back-end support to our phone agents, and managing data and reports. Each day brings new challenges and opportunities to make a meaningful impact.

Representative, Club Royale

Royal Caribbean International
01.2021 - 12.2022

We provide exceptional assistance to cruise guests over the phone, primarily focusing on their casino-related inquiries and bookings. We use our expertise to address their concerns and ensure their casino experiences are seamless and enjoyable. Every interaction is a chance to make a positive impact and create unforgettable memories for our guests.

Passenger Service Agent

Singapore Airlines Ltd. / PAGSS
04.2017 - 10.2020

We ensure a smooth travel experience by assisting our passengers with check-in and boarding, addressing inquiries and concerns, managing baggage, ensuring compliance with security regulations, providing special assistance, coordinating with airport staff, and resolving issues professionally. We are dedicated to delivering excellent customer service and ensuring passengers have a positive journey.

Housekeeping Department

Brett/Robinson Gulf Corporation
03.2015 - 06.2015

Tour Guide

Museo Pambata
04.2013 - 05.2013
  • Company Overview: Children’s Museum
  • Children’s Museum

Education

Bachelor of Science - Tourism Management

De La Salle University - Dasmariñas
Dasmariñas City, Cavite
01.2016

High School Diploma -

Vel Maris School Inc.
Dasmariñas City, Cavite
01.2012

St. Therese of the Child Jesus Catholic School Montessori -

St. Therese of The Child Jesus Catholic School Montessori
Dasmariñas City, Cavite
01.2008

Skills

  • Interpersonal skills
  • Team player
  • Cooperative
  • Adaptability
  • Customer Service
  • Work Planning and Prioritization
  • Relationship Building
  • MS Office
  • Project Coordination
  • Discretion and Confidentiality
  • Presenting Ideas and Plans
  • Project Support

Languages

Filipino
English

Internship

  • Hopkins International TOEIC English Test (Listening & Reading), 865, 05/28/14, Makati, Philippines
  • Tour Guiding Services NC II - TESDA, 10/22/14, Trent Information First Technical Career Institute Inc., San Juan, Taytay, Rizal
  • Annual Tourism Skills Olympics 2016, Finalist, 02/27/16, Taguig, Metro Manila, Philippines
  • Travel Services NC II - TESDA, 03/04/15, Trent Information First Technical Career Institute Inc., San Juan, Taytay, Rizal
  • Intensive English Training: Communication in the Workplace Program, Participant, 04/25/16, 04/27/16, Languages and Literature Department, DLSU-D, Dasmariñas City, Cavite

On the job trainings

  • Museo Pambata (Children’s Museum), Manila, Philippines, Tour Guide Department, 04/01/13, 05/31/13
  • Brett/Robinson Gulf Corporation, Gulf Shores, AL, USA, Housekeeping Department, 03/01/15, 06/30/15

Seminars and other trainings

  • Museo De La Salle, Tour Guide, 08/01/13
  • The Second Young Filipino Tourism Advocates Power Conference & Mr. and Miss Tourism Student Philippines 2014, Organizer (Head of Logistics Committee), 09/19/14, The Monochrome, Nuvali, Sta. Rosa, Laguna
  • Hotel Rafael, Front Desk Officer, 11/01/14
  • Local On Board Training @ 2GO, Trainee, 09/26/16, 09/27/16, MNL – CEB – CGY
  • 10th National Tourism Students’ Congress: “Tourism for All: Promoting Universal Accessibility”, Participant, 02/27/16, Treston International College, Taguig, Metro Manila, Philippines

Skills, interests, and others

  • Exposed with a variety of personalities, gender, race, religion, ethnicity and culture
  • Confident communicator with outstanding interpersonal skills
  • Able to stay positive in challenging situations
  • Able and willing to assist co-workers, supervisors, and passengers in a cooperative manner.
  • Good customer service skills
  • A team player and is able to strive for excellence in an ever-changing environment.

Organizations and affiliations

  • Tourismo Lasalleño Society, Member, 2012
  • Union of Filipino Tourism Students, Member, 2015

Certification statement

I hereby certify that the above information is true and correct to the best of my knowledge.

References

  • Deogracias E. Esplanada, MSTM, Professor, Tourism Management Department, De La Salle University – Dasmarinas, (0917) 209 9709
  • Juliette Lozano, Supervisor, Singapore Airlines Manila/PAGSS, (0915) 789 5649

Personal Information


  • Place of Birth: Dasmariñas City, Cavite
  • Citizenship: Filipino
  • Date of Birth: 03/03/1997
  • Gender: Male
  • Marital Status: Single
  • Religion: Born-Again Christian

Timeline

Coordinator, Casino

Royal Caribbean International
12.2022 - Current

Representative, Club Royale

Royal Caribbean International
01.2021 - 12.2022

Passenger Service Agent

Singapore Airlines Ltd. / PAGSS
04.2017 - 10.2020

Housekeeping Department

Brett/Robinson Gulf Corporation
03.2015 - 06.2015

Tour Guide

Museo Pambata
04.2013 - 05.2013

Bachelor of Science - Tourism Management

De La Salle University - Dasmariñas

High School Diploma -

Vel Maris School Inc.

St. Therese of the Child Jesus Catholic School Montessori -

St. Therese of The Child Jesus Catholic School Montessori
TIMOTHY JOHN SAN MIGUEL