TIMOTHY JUSTIN RECATO
IT Program Manager II
Caloocan City
Summary
Experienced with overseeing and managing multi-faceted IT programs. Utilizes project management methodologies to streamline processes and enhance productivity. Strong understanding of stakeholder management and risk assessment.
Overview
11
11
years of professional experience
Work History
IT Program Manager II
Teleperformance
01.2025 - Current
- Coordinates with the Vice President on daily action items and critical escalations.
- Leads process improvement initiatives for both the IT and PC Management teams.
- Documents all processes and improvements through formal project records.
- Collaborates with all IT Leadership to address needs and provide necessary support.
Executive Assistant to the VP of IT TPPH
Teleperformance
07.2024 - 01.2025
- Coordinated complex travel arrangements to ensure seamless schedules for executives.
- Supported executive team with preparation of high-level presentations, enhancing decision-making processes.
- Facilitated project updates to keep my executive informed, ensuring timely decision-making.
- Improved office efficiency by implementing organizational systems for document management.
Business Machine Optimization Assistant Manager
Teleperformance
03.2023 - 07.2024
- Assisted in managing daily operations, ensuring smooth workflow and efficient resource allocation.
- Improved team productivity by implementing effective communication strategies.
- Coordinated schedules for optimal staff coverage and reduced downtime.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Led team meetings to communicate objectives and align goals.
- Improved operational processes with innovative solutions.
Engagement Officer
Teleperformance
03.2022 - 03.2023
- Increased repeat clientele by delivering exceptional customer service.
- Enhanced customer satisfaction by providing personalized travel recommendations based on client interests and preferences.
- Addressed employee concerns promptly, demonstrating strong problem-solving abilities and commitment to client satisfaction.
- Managed budgets effectively, ensuring a balance between quality experience and cost-efficiency for customers.
Supervisor, Operations
Teleperformance
03.2019 - 03.2022
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Led cross-functional teams to achieve company goals, foster collaboration and communication.
CS Representative
Teleperformance
12.2014 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Information Systems
Technological Institute of The Philippines
Quezon City01.2014
High School - General Academy
Riyadh International School
Riyadh, Saudi Arabia01.2012
Elementary - General Academy
Riyadh International School
Riyadh, Saudi Arabia01.2007
Skills
- Calendar Management
- File Management
- Meeting Preparation
- Office Equipment Operation
Training
- Supervisor Foundations Training – 07/2019
- Root Cause Analysis Training – 02/2020
- Coaching Series – 02/2021
Timeline
IT Program Manager II
Teleperformance
01.2025 - Current
Executive Assistant to the VP of IT TPPH
Teleperformance
07.2024 - 01.2025
Business Machine Optimization Assistant Manager
Teleperformance
03.2023 - 07.2024
Engagement Officer
Teleperformance
03.2022 - 03.2023
Supervisor, Operations
Teleperformance
03.2019 - 03.2022
CS Representative
Teleperformance
12.2014 - 03.2019
Bachelor of Science - Information Systems
Technological Institute of The Philippines
High School - General Academy
Riyadh International School
Elementary - General Academy
Riyadh International School
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