Hi, I’m
TIMOTHY JOEL FRIANEZA MUTYA
Senior Sales And Business Development Manager
Imus, Province Of Cavite
Summary
Results-oriented business development management professional focused on exceeding revenue objectives and driving business growth. Excellent networking and lead development skills.
Overview
21
years of professional experience
1
Language
Work History
Greaterscale
Business Development
10.2024 - Current
Job overview
- Developed business relationships with clients and organizations internationally
- Assisted in small business associations in setting up value add support
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Contributed to business development efforts by identifying new opportunities for growth and expansion.
MultiplyMii
Business Development Manager - Contractor
02.2021 - 10.2023
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Intercorp Media Ltd.
Sales Manager
07.2017 - 01.2021
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Teledirect Telecommerce Philippines
Google Partners Badge Champion (Marketing) - Google North America
06.2015 - 07.2017
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Won 1v1 Sales Competition vs US top sales rep.
Results Companies Inc
Associate Trainer – Wellcare Health plans (Members Services and Provider Services)
08.2014 - 02.2015
Job overview
- Demonstrated correct procedures and compliance with standards at all times.
- Increased employee productivity by conducting targeted skill development workshops.
- Led cross-functional teams in the implementation of innovative learning solutions designed to close skills gaps within the organization.
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Completed training-related administrative tasks, documentation and team support.
- Developed metrics-driven evaluation processes for measuring the impact of learning programs on business outcomes.
Results Companies Inc
Customer Service Representative – Wellcare Health plans (Member and Provider Services)
09.2013 - 08.2014
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
TELUS International Phils. (formerly known as Ambergris Solutions Inc.)
Learning Services Specialist (Training Officer-Supervisor)
10.2008 - 10.2012
Job overview
- Implemented data-driven instructional techniques to adapt course material based on student performance metrics.
- Supported ongoing professional development initiatives, resulting in increased staff competency and knowledge sharing within the department.
- Developed effective training materials, enabling efficient onboarding of new learning services team members.
- Enhanced the effectiveness of learning materials by regularly reviewing and updating content.
- Facilitated peer review sessions among faculty members to evaluate each other''s courses for continuous improvement.
- Contributed to departmental growth by participating in recruitment activities and promoting learning services offerings.
- Assisted in the development of strategic plans to align Learning Services goals with institutional objectives.
TELUS International Phils. (formerly known as Ambergris Solutions Inc.)
Quality Assurance Analyst (Level 2)
05.2007 - 10.2008
Job overview
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
TELUS International Phils. (formerly known as Ambergris Solutions Inc.)
Customer Service Associate (Dell Computers)
01.2006 - 05.2007
Job overview
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Ranked no.1 Customer Service Rep in APAC region
Sterling Global Call Center
Researcher (Ohio State University)
01.2005 - 12.2005
Job overview
- Gathered and organized information for research purposes.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
Education
Mapua Institute of TechnologyIntramuros
Bachelor of Science from Mechanical Engineering
University Overview
Undergraduate
Skills
Strategic business development
Strategic business development
Business development skills enhancement
Business growth strategies
International business growth
Timeline
Business Development
Greaterscale
10.2024 - Current
Business Development Manager - Contractor
MultiplyMii
02.2021 - 10.2023
Sales Manager
Intercorp Media Ltd.
07.2017 - 01.2021
Google Partners Badge Champion (Marketing) - Google North America
Teledirect Telecommerce Philippines
06.2015 - 07.2017
Associate Trainer – Wellcare Health plans (Members Services and Provider Services)
Results Companies Inc
08.2014 - 02.2015
Customer Service Representative – Wellcare Health plans (Member and Provider Services)
Results Companies Inc
09.2013 - 08.2014
Learning Services Specialist (Training Officer-Supervisor)
TELUS International Phils. (formerly known as Ambergris Solutions Inc.)
10.2008 - 10.2012
Quality Assurance Analyst (Level 2)
TELUS International Phils. (formerly known as Ambergris Solutions Inc.)
05.2007 - 10.2008
Customer Service Associate (Dell Computers)
TELUS International Phils. (formerly known as Ambergris Solutions Inc.)
01.2006 - 05.2007
Researcher (Ohio State University)
Sterling Global Call Center
01.2005 - 12.2005
Mapua Institute of Technology
Bachelor of Science from Mechanical Engineering
TRAININGS and SEMINARS ATTENDED
- Google AdWords Certification - Teledirect, Phils. September 2016
- Leadership Execution Accountability Performance (LEAP) - AT&T c/o Omniglobe International March 2013
- Leadership Effectiveness and Development Program (LEAD) - Telus International, Phils. April to May 2009
- Six Sigma (Yellow Belt) - Telus International, Phils. October 2008
Disclaimer
I hereby certify the above information to be true and correct, to the best of my knowledge and belief, and that any willful misstatement may lead to my dismissal, if engaged.