Gohighlevel
TIMOTHY CAYTUNA
Team Manager
Angono
Summary
Knowledgeable team manager with strong background in team leadership and management. Successfully led diverse teams to achieve project goals through effective communication and strategic planning. Demonstrated proficiency in conflict resolution and performance optimization.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Team Manager
ACQUIRE
01.2024 - Current
- Maintained direct communication with the client to align goals and expectations. Developed and implemented SOPs and KPIs to streamline and enhance the sales process. Collaborated closely with vendors to ensure strong customer success relationships. Integrated agent performance data into client systems and CRM tools, driving data-informed improvements in sales operations.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Property Manager
MHRentals
01.2025 - 2026
- Managed multiple Airbnb properties, ensuring a seamless booking experience and high guest satisfaction. Optimized business revenue by tracking daily performance data, identifying gains and losses, and implementing data-driven improvements. Monitored property ratings and guest reviews to enhance service quality based on feedback. Coordinated with cleaning teams to maintain top property conditions. Increased profitability through strategic upselling of direct bookings, parking spaces, early check-ins, and late check-outs.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Subject Matter Expert
CONCENTRIX
01.2021 - 01.2024
- Led and drove team performance, consistently exceeding KPIs through strategic coaching and execution. Collaborated directly with clients and vendors to enhance sales processes and operational efficiency. Cross-trained multiple agents, ensuring they were fully equipped with process knowledge prior to deployment to production.
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
Senior Customer Representative
ALORICA
01.2019 - 01.2021
- Consistently top-performing agent for 6 consecutive months, generating the highest revenue. Responsible for handling inbound calls, conducting after-sales follow-ups, and scheduling client callbacks. Provided performance feedback to agents to support skill development. Successfully led and supported a team to achieve operational targets.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Bachelor of Science - Chemical Engineering
Mapua University
Skills
Performance coaching
Customer focus
Influencing skills
Operational excellence
Software
Salesforce
Hubspot
Google Suites
Slack
Certification
Lean Six Sigma Yellow Belt Certified Credential ID: 10619577
Timeline
Property Manager
MHRentals
01.2025 - 2026
Team Manager
ACQUIRE
01.2024 - Current
Subject Matter Expert
CONCENTRIX
01.2021 - 01.2024
Senior Customer Representative
ALORICA
01.2019 - 01.2021
Bachelor of Science - Chemical Engineering
Mapua University