Timmy Camille Luarca
Customer Service Representative
Muntinlupa City
Summary
Proven Associate Software Engineer and Customer Service Representative, excelling in problem-solving and active listening. At Accenture, I spearheaded software solutions, enhancing productivity and client satisfaction. Known for empathy in customer interactions at Foundever, I boosted loyalty and performance metrics. Expertise in product knowledge and cross-functional collaboration underlines my track record of achievements.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Customer Service Representative
Foundever
Taguig City
04.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Associate Software Engineer
Accenture
Taguig City
02.2018 - 02.2019
- Analyzed work to generate logic for new systems, procedures and tests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
Education
Bachelor of Science - Information Technology
University of The East
Caloocan City, Metro Manila, Philippines 06.2013 - 12.2017
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Empathy and rapport building
Product troubleshooting
Technical support
Attention to detail
Accomplishments
Civil Service Examination Professional Level Eligibility (March 2023)
Certification
Freecodecamp Responsive Web Design
Timeline
Certificate of Recognition - VXS Champion
08-2024
Product Specific Training for Wireless Customer Service
06-2024
Customer Service Representative
Foundever
04.2024 - Current
NCII Cookery Online Course
07-2022
Freecodecamp Responsive Web Design
03-2018
Associate Software Engineer
Accenture
02.2018 - 02.2019
Bachelor of Science - Information Technology
University of The East
06.2013 - 12.2017
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