Tim Bolivar
Destinations Specialist
Calamba, Province Of Laguna
Summary
Adept at enhancing team collaboration and streamlining processes, I significantly improved customer satisfaction at Celebrity Cruises. My expertise in quality assessment and technical communication, coupled with a knack for adopting innovative solutions, has consistently elevated project outcomes. My background also includes roles in cleaning and cooking, where meticulous attention to detail and adaptability were key to my success.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
Destinations Specialist
Celebrity Cruises
05.2023 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Utility Cleaner
Celebrity Cruises
10.2021 - 06.2022
- Participated in ongoing training opportunities, staying current on new techniques and technology within the field.
- Reduced cross-contamination risks by adhering to strict cleaning protocols and procedures.
- Supported sustainability efforts by proper sorting and disposal of waste materials.
- Improved overall cleanliness with meticulous attention to detail in all cleaning tasks.
Kitchen Cook
Motorino Pizzeria Napoletana
07.2020 - 12.2020
- Cleaned and sanitized work areas, utensils and equipment.
- Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
- Promoted excellence in food quality and presentation for kitchen staff.
- Reduced food waste by implementing proper storage techniques and inventory management.
Education
Bachelor of Science - Hospitality Management
Lyceum of The Philippines University - Laguna
Calamba 04.2001 -
Skills
Team collaboration
Documentation management
Quality assessment
Technical communication
Certification
Food & Beverage Services (NC II)
Timeline
Destinations Specialist
Celebrity Cruises
05.2023 - Current
Utility Cleaner
Celebrity Cruises
10.2021 - 06.2022
Kitchen Cook
Motorino Pizzeria Napoletana
07.2020 - 12.2020
Servsafe Food Manager Certification
05-2018
World Certified Commis Chef
05-2018
Events Management ( NC III)
04-2018
Cookery (NC II)
10-2016
Food & Beverage Services (NC II)
03-2015
Bachelor of Science - Hospitality Management
Lyceum of The Philippines University - Laguna
04.2001 -
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