Summary
Overview
Work History
Education
Skills
Can speak a little Japanese Language
Timeline
Generic
TIFFANYPEARL CHANG

TIFFANYPEARL CHANG

Dauin

Summary

Dynamic customer service professional with a proven track record at ECE Enterprises Group of Manila, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry, I thrive in high-pressure environments, ensuring satisfaction and repeat business while maintaining professionalism.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

ECE INTERPRISES GROUP OF MANILA
07.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Housekeeper

Green Turtle Highland Resort
02.2020 - 03.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

High School Diploma -

St. Paul University Dumaguete
Dumaguete, Province Of Negros Oriental, Philippines
03-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Can speak a little Japanese Language

I just learn a little basic Japanese language since I love watching animated movies like Doraemon.

Timeline

Customer Service Representative

ECE INTERPRISES GROUP OF MANILA
07.2021 - Current

Housekeeper

Green Turtle Highland Resort
02.2020 - 03.2021

High School Diploma -

St. Paul University Dumaguete

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