Tiffany Lot Rebadona

Line of Business

Consumer and community Banking

Consumer and business Banking

Consumer Banking

Consumer Bank W/O USWM

Total Consumer Operations

Banking Operations

Retail Operations

FCPS Consumer

FCPS Inbound Call Center-Consumer

Phone

Claims Philippines Phones

• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Summarized all key information regarding investigation into detailed report for delivery to client.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Increased customer satisfaction by resolving issues.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Conducted research, gathered information from multiple sources and presented results.

• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Line of Business

British Telecom (BT)

Consumer Account

Business Account

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
• Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
• Responded to customer concerns and questions on daily basis.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Managed invoicing and payment processing operations.
• Used data entry skills to accurately document and input statements.
• Monitored outstanding invoices and performed collections duties.
• Executed billing tasks and recorded information in company databases.