Summary

Overview

Work History

Education

Skills

Certification

Internship

Seminars And Training

Personal Background

References

Tiffany Keith Gorospe

Timeline

Tiffany Keith Gorospe

Applicant

Valenzuela City

Summary

To obtain a job experience related to my chosen course. Enhance my abilities and skills within a growth oriented progressive company.

Overview

years of professional experience

years of post-secondary education

Certifications

Work History

Live Streamer& Sales Personnel

Shopee Philippines

12.2020 - Current

Managed chat during live streams to cultivate a positive community atmosphere, addressing questions and engaging viewers in conversation.
Updating and Balancing daily sales and stocks, monitoring daily transactions.
Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
Implemented moderation tools and policies to maintain a welcoming environment in chats, reducing negative interactions among viewers.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Video Streamer Presenter

Stech Ltd

12.2016 - 09.2020

Greeting the players by using voice chat and ensuring that all players are well entertained
Lead a number of table games, including blackjack, sic bo, baccarat, and roulette, while assisting customers with game-related needs such as game rules and procedures and explaining their payouts
Monitor game pace and play while maintaining a positive and fun environment
Maintaining a well-groomed and professional appearance from the start until the end of duty
Maintaining an excellent attendance record and consistently arriving at work on time
Reporting any player's issue as necessary
Answering players' inquiries about the game and payouts
Reporting unpaid winnings to the supervisor.

Cashier and Restaurant Receptionist

Holiday Inn and Suites

12.2015 - 12.2016

Handling outside calls, guest inquiries, and restaurant reservations
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from the guest.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with returns, refunds and resolving transaction issues.
Performed cash, card and check transactions to complete customer purchases.
Collect payments, whether in cash, credit card, or room charge.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Greet customers when entering or leaving the restaurant
Ensure that reserved tables are ready before the arrival of the guest
Keeping the reception area clean and organized
Inform the supervisor and the kitchen about the total number of reservations
Greet the guests and assist them to their designated tables
Worked closely with shift manager to solve problems and handle customer concerns.
Assisted the manager in monitoring inventory levels of front-of-house supplies, ensuring adequate stock for daily operations.
Increased reservation accuracy by regularly updating the online booking system with current information on table availability and special events.
Managed high-volume phone lines, addressing inquiries and confirming reservations with accuracy and professionalism.

Education

Bachelor of Science - Hotel And Restaurant Management

Our Lady of Fatima University

Valenzuela, Metro Manila, Philippines

04.2001 - 05.2015

High School Diploma -

San Diego Parochial School

04.2001 - 05.2012

San Diego Parochial School

03.2008

Skills

Energetic, friendly and outgoing attitude and good communicator

Punctual, reliable, flexible, trainable and passionate towards work

Can multi-task and can work even under pressure, independent and can work under minimal supervision

For me confidence is my biggest asset, I can interact with the customers professionally

Ability to work in a rotating shift and dynamic environment

Certification

Hospitality Supervisor Certificate Program, American Hospitality Academy, 2015-09-21

Internship

Midas Hotel and Casino, Food and Beverage Department, 2015-06-15, 2015-09-04
Pizza Hut SM city Valenzuela, 2014-04-28, 2014-06-24

Seminars And Training

Treading the Path for Success in a Competitive Corporate World, 2015-03-18, Eunice Arriola
Leveraging Hospitality and Tourism Industry Performance through Research, 2015-02-16, Dr. Corazon Gatchalian
Personality Development Training, 2014-03-13, Mhel Guttierez
2014 US Work and Travel Program SeminORRar, 2013-06-25, Mr. Jomar T. Parel
Culinary Arts and Science (First HonorsK), 2013-06-05, Our Lady of Fatima University
Disaster response basic rescue, 2013-04-15, Crisdel F. Falculan
Hotel Seminar and Familiarization, 2012-10-31, Yolanda B. Kiunisala
Butler Service Seminar, 2012-10-29, Pan Pacific Manila

Personal Background

Height:158cm Weight:105 lbs,

Father: Ricky A. Gorospe

Mother: Eufemia D. Gorospe

References

Mr. Eric Carabeo, Outlet Supervisor at Midas Hotel and Casino, 09058113652
Donalyn Purisima, Pit Supervisor at Stech Ltd, 09051714574
Hershey Joy De Ocampo, Pit Supervisor at Stech Ltd, 09066936063