Tiffany Joy Serrano
Taytay, Province Of Rizal
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Concentrix Convergys INC
03.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Teleperformance
09.2013 - 03.2015
Store Manager
Tsokonut Batirol
11.2005 - 06.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Bachelor of Science - Fisheries And Aquatic Resources
University of Rizal System
Rizal2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Concentrix Convergys INC
03.2015 - Current
Customer Service Representative
Teleperformance
09.2013 - 03.2015
Store Manager
Tsokonut Batirol
11.2005 - 06.2013
Bachelor of Science - Fisheries And Aquatic Resources
University of Rizal System
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