TIFFANY R. CHECA
Cagayan De Oro City
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Handle 5 to 7 persons, monitor and conduct training. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self – motivated leader. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Learn to communicate effectively, to show empathy, to listen rather than judge, and to understand others point of view. Open to new experiences, has the ability to work with individuals from different cultural/national backgrounds. Able to deliver requirements in a fast-paced environment demanding organizational and interpersonal skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Certification
Work History
Front Office and Housekeeping
SOUTHWINDS HOTEL
Cagayan De Oro City, Philippines
- Acknowledging and greeting guests, accommodating guest request, handling room registration, room assignment, providing information, billing, responding to complaints, make a reservation, ensuring guest satisfaction, checking guest in and out, maintain a clean work area, verifying reservation, administrative work, maintain files of a guest, cash management, service management, facilitate corresponding with guest, prepare bills and take payments. Liaising with housekeeping teams to check if rooms are ready, and managing additional drop offs of items such as extra towels as required.
- Change linens and towels and replace toiletries; provide laundry services for guests; collaborate with the housekeeping team;taking trash out and cleaning the bathroom, washing floors, dusting and polishing furniture, make a report necessary maintenance items, implement housekeeping technology, clean public spaces, deliver food service, follows all safety and sanitation policies, maintaining inventory of necessary supplies, responsible for collecting guest laundry, organizing and answer general questions from guests and assist remaining guests.
Customer Service
HOSPICE
Morrinsville, Waikato, New Zealand
- Provided customer service support by responding promptly to inquiries and complains, answering customer queries, greeted and assisted guest, acknowledging and resolving customer complaints,fulfilling customer request,answer telephone calls and updating customers record.
Office Staff/Data Entry/Planning and Scheduling
FIRST MULTI-TECH INDUSTRIAL DEV’T. CORP.
Makati City, Philippines
- Welcoming visitors, Answering phone calls, sending and receiving mail, assist in filling duties, organizing meetings and managing databases, recording information as needed, maintaining files, answering questions and addressing complaints, ordering and tracking office inventory,create and update records, make a report, planning meetings and taking detailed minutes, scheduling travel arrangements for senior executives.
- Collecting data and inputing information into databases, reviewing records for accuracy, updating databases with new revised information as necessary, performing regular backups of information to ensure data preservation and retrieving records and electronic files from the database.
Sales Manager/Marketing/Customer Service
KINGTEL TRADING INC.
Quezon City, Philippines
- Performed administrative tasks such as preparing presentations and updating databases. Creating sales plan, managing accounts, motivating the team, achieving and hitting sales targets by successfully managing the sales team. Designing and implementing a strategic sales plan that expands company’s customer base and ensure its strong presence,supervised staff and make a quotation.
- Provided customer service support by responding promptly to inquiries and complains, answering customer queries, greeted and assisted guest, acknowledging and resolving customer complaints,fulfilling customer request,answer telephone calls and updating customers record.
- Greeted and assisted customers and answering additional questions, managing queries both in person and over phone/receiving, sorting, distributing and dispatching daily mail. Responding to complaints and facilitates correspondence with customers. Arranges schedules for delivery and installation.
- Sharing information about products and services, processing orders and transactions,providing customers support and maintaining solid customer relationships.
- Prepare reports on account status and collection, coordinate and facilitate regular clients meeting and meet financial objectives.
- Do the Market research, marketing strategy, customer awareness, manage marketing budget, monitor competition, analyze marketing trends and developing a growth strategy.
Tourism Manager
PROVINCIAL GOVERNOR’S OFFICE
Agusan del Sur, Philippines
- Managing budgets, doing the market research, promoting tourism, dealing with customer, supervising staff and oversee staff members, train new employees and restocking supplies, Organize and coordinate people and operations and managing staff.
- Arranging travel accommodations for business visitors, welcoming visitors of a Province, maintaining statistical and financial records, managing staff, planning and preparing detailed travel itineraries and report, ensuring visitors satisfaction, producing promotional materials, plan and organize events, research and visit attractions and accommodation, supervising employees and attending seminars and training.
Education
Bachelor Of Science - Tourism, Hotel and Restaurant Management
LICEO DE CAGAYAN UNIVERSITY
03.1998
Skills
- Public Speaking
- Hospitality Management
- Team Rapport
- Skillful in MS Office-MS Word, MS Excel and MS Power Point
- Operations Management
- Performance Management
- Team Leadership
- Verbal and Written Communication
- Sales Management
Certification
University Certificate
LANGUAGES
English: Professional
Filipino: Professional
Timeline
Front Office and Housekeeping
SOUTHWINDS HOTEL
Customer Service
HOSPICE
Office Staff/Data Entry/Planning and Scheduling
FIRST MULTI-TECH INDUSTRIAL DEV’T. CORP.
Sales Manager/Marketing/Customer Service
KINGTEL TRADING INC.
Tourism Manager
PROVINCIAL GOVERNOR’S OFFICE
Bachelor Of Science - Tourism, Hotel and Restaurant Management
LICEO DE CAGAYAN UNIVERSITY
References
References available upon request