Tiavina Rabemanantsoa
Manila, Metro Manila
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Oriental Club Pearl Plaza
06.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Chinese Language Translator
Chinese Road and Bridge
02.2016 - 04.2021
- Assisted legal professionals in understanding foreign-language documents by delivering timely and accurate translations for case preparation.
- Collaborated with multinational teams to ensure clear understanding of project objectives through accurate language translations.
- Clarified technical jargon for non-experts through careful translation of user manuals, specifications, and other technical documents.
Education
Bachelor's Degree - Chinese Language And Culture
Confucius Institute of Madagascar
Antananarivo Madagascar10.2015
High School Diploma -
Lycee Jean Bosco Betongolo
Madagascar08.2012
Skills
- Customer Service
- Active Listening
- Payment Processing
- Microsoft Office Suite
- Problem-solving abilities
- Problem Resolution
- Complaint Handling
- Microsoft Excel
- Scheduling
Hobbies
Sports
Business Manangement
Traveling
Languages
Malagasy
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Customer Service Representative
Oriental Club Pearl Plaza
06.2022 - Current
Chinese Language Translator
Chinese Road and Bridge
02.2016 - 04.2021
Bachelor's Degree - Chinese Language And Culture
Confucius Institute of Madagascar
High School Diploma -
Lycee Jean Bosco Betongolo
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