Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Tiavina Rabemanantsoa

Manila, Metro Manila

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Oriental Club Pearl Plaza
06.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Chinese Language Translator

Chinese Road and Bridge
02.2016 - 04.2021
  • Assisted legal professionals in understanding foreign-language documents by delivering timely and accurate translations for case preparation.
  • Collaborated with multinational teams to ensure clear understanding of project objectives through accurate language translations.
  • Clarified technical jargon for non-experts through careful translation of user manuals, specifications, and other technical documents.

Education

Bachelor's Degree - Chinese Language And Culture

Confucius Institute of Madagascar
Antananarivo Madagascar
10.2015

High School Diploma -

Lycee Jean Bosco Betongolo
Madagascar
08.2012

Skills

  • Customer Service
  • Active Listening
  • Payment Processing
  • Microsoft Office Suite
  • Problem-solving abilities
  • Problem Resolution
  • Complaint Handling
  • Microsoft Excel
  • Scheduling

Hobbies

Sports

Business Manangement

Traveling



Languages

Malagasy
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)

Timeline

Customer Service Representative

Oriental Club Pearl Plaza
06.2022 - Current

Chinese Language Translator

Chinese Road and Bridge
02.2016 - 04.2021

Bachelor's Degree - Chinese Language And Culture

Confucius Institute of Madagascar

High School Diploma -

Lycee Jean Bosco Betongolo

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Tiavina Rabemanantsoa