THOM B. OLDEN
Amazon Seller Central Manager, Supply Chain Manager, Graphic Designer, Product Developer
Maco, Davao De Oro
Summary
Career Objective: To leverage my skills in project management, Amazon product research, and listing creation to excel in a dynamic role where I can utilize my expertise in maintaining account health and optimizing product performance on Amazon. I aim to stay updated on new features, changes, and trends on Amazon while employing critical thinking, analysis, and problem-solving skills to drive ongoing product optimization split tests. With a strong background in coordinating with PPC and inventory management, I aspire to contribute to the success of coupons, deals, and promotions, ensuring maximum visibility and sales growth. Furthermore, I am eager to utilize my experience in succeeding with seller support to deliver exceptional results and contribute to the overall success of the organization.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Senior Virtual Assistant
Younghair AB, Ltd.
01.2015 - 01.2023
- - Seller Central Management
- - Inventory Management
- - Product Listing
- - A+ Content Creation
- - Premium A+ Content
- - Amazon Store Management
- - Brand Story Development
- - Supply Chain Management
- - Graphic Design
- - Packaging Development
- - PPC Management
- - Manychat - Chatbot Builder
Customer Service Representative
01.2014 - 01.2015
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Graphic Designer
01.2013 - 01.2015
- Created digital image files for use in digital and traditional printing methods.
- Developed creative design for print materials, brochures, banners, and signs.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
Administrative Secretary
01.2012 - 01.2013
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
Customer Service Representative/Call Center Agent
01.2012 - 01.2013
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Philosophy
Philippine Dominican Center For Institutional Studies (PDCIS)
Quezon City, Philippines 06.2006 - 03.2012
Skills
1 Effective Communication: Strong ability to express ideas clearly and concisely, both verbally and in writing, to facilitate effective collaboration and understanding
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Virtual Assistant
Younghair AB, Ltd.
01.2015 - 01.2023
Customer Service Representative
01.2014 - 01.2015
Graphic Designer
01.2013 - 01.2015
Administrative Secretary
01.2012 - 01.2013
Customer Service Representative/Call Center Agent
01.2012 - 01.2013
Bachelor of Arts - Philosophy
Philippine Dominican Center For Institutional Studies (PDCIS)
06.2006 - 03.2012
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