THOM B. OLDEN
Amazon Seller Central Manager, Supply Chain Manager, Graphic Designer, Product Developer
Maco, Davao De Oro
Summary
Career Objective: To leverage my skills in project management, Amazon product research, and listing creation to excel in a dynamic role where I can utilize my expertise in maintaining account health and optimizing product performance on Amazon. I aim to stay updated on new features, changes, and trends on Amazon while employing critical thinking, analysis, and problem-solving skills to drive ongoing product optimization split tests. With a strong background in coordinating with PPC and inventory management, I aspire to contribute to the success of coupons, deals, and promotions, ensuring maximum visibility and sales growth. Furthermore, I am eager to utilize my experience in succeeding with seller support to deliver exceptional results and contribute to the overall success of the organization.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Senior Virtual Assistant
Younghair AB, Ltd.
01.2015 - 01.2023
- - Seller Central Management
- - Inventory Management
- - Product Listing
- - A+ Content Creation
- - Premium A+ Content
- - Amazon Store Management
- - Brand Story Development
- - Supply Chain Management
- - Graphic Design
- - Packaging Development
- - PPC Management
- - Manychat - Chatbot Builder
Customer Service Representative
01.2014 - 01.2015
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Graphic Designer
01.2013 - 01.2015
- Created digital image files for use in digital and traditional printing methods.
- Developed creative design for print materials, brochures, banners, and signs.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
Administrative Secretary
01.2012 - 01.2013
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
Customer Service Representative/Call Center Agent
01.2012 - 01.2013
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Philosophy
Philippine Dominican Center For Institutional Studies (PDCIS)
Quezon City, Philippines 06.2006 - 03.2012
Skills
1 Effective Communication: Strong ability to express ideas clearly and concisely, both verbally and in writing, to facilitate effective collaboration and understanding
2 Problem Solving: Skilled at analyzing complex situations, identifying challenges, and developing innovative solutions to overcome obstacles3 Adaptability: Quick to adjust to changing circumstances and able to thrive in fast-paced, dynamic environments4 Attention to Detail: Meticulous in ensuring accuracy and precision in work, with a keen eye for spotting errors or inconsistencies5 Time Management: Proficient in prioritizing tasks, managing deadlines, and efficiently allocating resources to maximize productivity6 Analytical Thinking: Capable of dissecting information, examining different perspectives, and making logical, data-driven decisionsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Virtual Assistant
Younghair AB, Ltd.
01.2015 - 01.2023
Customer Service Representative
01.2014 - 01.2015
Graphic Designer
01.2013 - 01.2015
Administrative Secretary
01.2012 - 01.2013
Customer Service Representative/Call Center Agent
01.2012 - 01.2013
Bachelor of Arts - Philosophy
Philippine Dominican Center For Institutional Studies (PDCIS)
06.2006 - 03.2012