Thomas Egan Santos

• Increased sample throughput by optimizing workflow and efficient use of resources.
• Enhanced Azure infrastructure performance by optimizing configurations and resource allocation.
• Developed and implemented security measures for Azure environments, ensuring data protection and compliance with industry regulations.
• Troubleshot complex issues within the Azure environment, delivering timely resolutions to minimize downtime and maintain optimal performance levels.
• Contributed to the development of e-learning resources, enabling remote access to a wider audience for Azure Cloud training opportunities.
• Managed classroom logistics, including scheduling, setup, and maintenance of necessary equipment for optimal training delivery.

• Enhanced service delivery by developing and implementing efficient processes.
• Ensured regulatory compliance throughout all aspects of operations, minimizing potential risks.
• Improved service quality, addressing client concerns promptly and professionally.
• Boosted company reputation, providing exceptional customer service during high-pressure situations.
• Served as a key point of contact for clients requiring advanced technical assistance, fostering strong business relationships.
• Mentored junior team members to develop their Linux expertise and improve overall team performance.
• Maintained up-to-date knowledge of industry trends and best practices, sharing insights with colleagues to enhance collective expertise.

• Optimized company network infrastructure through strategic planning and implementation of upgrades.
• Maintained detailed documentation on all resolved issues for future reference and knowledge sharing among the team members.
• Collaborated with cross-functional teams to resolve complex IT issues and improve overall efficiency.
• Streamlined technical support process for improved end-user resolution times.
• Ensured compliance with company policies and industry regulations through diligent monitoring of desktop environments and security protocols.

Assisted Accounts team in looking for recruits that would want to work

abroad; handled the recruits during interviews; handled various

paperwork.