THESSA I. VIAJEDOR
GEN. SANTOS CITY
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills, while making a significant contribution to the success of the company.
Overview
7
7
years of professional experience
Work History
Dispatch Supervisor
Inspiring PG
09.2023 - Current
- Supervised team performance, fostering a collaborative and efficient work environment.
- Implemented process improvements, enhancing workflow efficiency and reducing delays.
- Supervised team of [5] employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Maintained updated and detailed records of electronic database.
Service Crew
Jollibee
07.2023 - 09.2023
- Delivered exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Collaborated with team members to maintain cleanliness and organization of dining and kitchen areas.
- Assisted in training new crew members on operational procedures and customer service standards.
- Managed inventory levels and restocked supplies to ensure optimal product availability during shifts.
- Handled customer inquiries and complaints effectively, resolving issues promptly to maintain positive experiences.
- Participated in team meetings to discuss performance goals and strategies for enhancing service quality.
- Enhanced customer satisfaction by providing efficient and friendly service.
STL Receiver
Small Town Lottery
01.2020 - 01.2021
- Received and inspected incoming lottery ticket shipments for accuracy and quality compliance.
- Conducted regular audits of inventory records, ensuring data accuracy and integrity.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
Canteen Personnel
Mamu's Corner
06.2019 - 10.2019
- Cashier, Cook, Server and Cleaner
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Elementary Education - Generalist
Ramon Magsaysay Memorial Colleges
01.2023
High School - Humanities and Social Sciences
Buayan National High School
01.2018
Skills
- Strong work Ethic
- Adaptivity
- Collaboration
- Flexibility
- Good Communication
- Proficiency in MS Excel, MS Word, MS PPT
Accomplishments
Dec. 2024 / Inspiring Passion and Grit
Employee of the Year
Dec. 2025 / Inspiring Passion and Grit
Rising Star of the Year
Timeline
Dispatch Supervisor
Inspiring PG
09.2023 - Current
Service Crew
Jollibee
07.2023 - 09.2023
STL Receiver
Small Town Lottery
01.2020 - 01.2021
Canteen Personnel
Mamu's Corner
06.2019 - 10.2019
High School - Humanities and Social Sciences
Buayan National High School
Bachelor of Elementary Education - Generalist
Ramon Magsaysay Memorial Colleges