THEA AMOR P. ALVARADO
Publicity Research Specialist
Botolan, Zambales
Summary
- Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
- Team-minded Production Coordinator with expertise in production planning, scheduling and collaboration with staff. Accomplished in preparing for production jobs by reviewing work order information, maintaining current inventory stock and scheduling production work according to project scope. Personable communicator with focus on working with various personality types effectively.
Overview
5
5
years of professional experience
8
8
Certifications
2
2
Languages
Work History
Customer Service Representative
SPI Global
Manila
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Publicity Research Specialist - Point of Contact
IQ Back Office Inc.
Manila
04.2018 - Current
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
Production Coordinator
Vantage Events and Music Productions Inc
Manila
03.2017 - 05.2017
- Coordinated cost effective preproduction by coordinating with manufacturing and engineering departments.
- Scheduled deliveries of event materials by specified time to begin production on time.
- Synchronized production of event materials by preparing production order details.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Reviewed in-house stock to determine materials availability for production jobs.
- Conferred with clients and production managers to revise plans and achieve demanding targets
Customer Service Representative
24/7 Inc
Manila
09.2017 - 02.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
Education
Bachelor of Arts - Broadcast Communication
Polytechnic University of The Philippines
Sta. Mesa, Manila 05.2017 - 05.2017
Skills
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Certification
Attendance Excellence Award, IQ Back Office - Q2 2022
Timeline
Attendance Excellence Award, IQ Back Office - Q2 2022
07-2022
Productivity Excellence Award, IQ Back Office - Q2 2022
07-2022
Quality Excellence Award, IQ Back Office, Q2 2022
07-2022
Top Performer, IQ Back Office - Q2 2022
07-2022
Attendance Excellence Award, IQ Back Office - Q2 2022
04-2022
Productivity Excellence Award, IQ Back Office - Q2 2022
04-2022
Quality Excellence Award, IQ Back Office, Q2 2022
04-2022
Top Performer, IQ Back Office - Q2 2022
04-2022
Publicity Research Specialist - Point of Contact
IQ Back Office Inc.
04.2018 - Current
Customer Service Representative
24/7 Inc
09.2017 - 02.2018
Bachelor of Arts - Broadcast Communication
Polytechnic University of The Philippines
05.2017 - 05.2017
Production Coordinator
Vantage Events and Music Productions Inc
03.2017 - 05.2017
Customer Service Representative
SPI Global
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