Thaliaje Niepes
CITY OF BACOOR
Summary
Results-driven professional with extensive experience in store operations management and service coordination, recognized for optimizing processes and enhancing customer experiences. Proven track record of leading and motivating teams to achieve organizational objectives while fostering a collaborative environment. Known for reliability and adaptability, effectively managing multiple priorities with a positive attitude and a commitment to excellence. Strong communication and organizational skills leverage streamlined operations, drive efficiency, and ensure exceptional customer satisfaction in dynamic settings.
Overview
7
7
years of professional experience
Work History
Service Coordinator
MCFT PHILIPPINES
09.2024 - Current
- Coordinated communication between departments to enhance service delivery efficiency.
- Developed and maintained schedules for service team assignments to optimize resource utilization.
- Implemented process improvements that reduced response times for client inquiries.
- Trained new staff on operational protocols and best practices to ensure consistent service quality.
- Managed client relationships, addressing concerns and providing solutions to enhance satisfaction.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Managed and coordinated service teams to achieve successful completion of service projects.
Management Trainee/Management Staff
Kumpares Group of Companies
09.2021 - Current
- Successfully managed and coordinated various roles within the company, gaining valuable experience in handling diverse personnel and monitoring store operations.
- Proficient in generating and submitting comprehensive reports to Head Management, providing insights crucial for strategic decision-making.
- Developed strong leadership and organizational skills, overseeing daily operations and contributing to the efficiency and growth of the business.
- Professional Growth: Acquired extensive knowledge and hands-on experience in store management, employee supervision, and customer service strategies during the tenure as a Management Trainee.
- Committed to leveraging gained expertise and imparting knowledge to enhance productivity and contribute positively to the operations of future organizations.
- Key Contributions:
Bancassurance Sales Executive
BPI-Philam Life Assurance Corporation
04.2021 - 10.2021
- Acted as a Licensed Bancassurance Sales Executive, offering supplementary services to BPI customers through comprehensive Life Insurance Policies, ensuring their future financial security.
- Advocated for accessible life insurance coverage for all, aiming to provide financial security and maintain the desired lifestyle for Filipino families.
- Completed a rigorous 1-month training program as part of BPI, gaining in-depth knowledge and necessary skills for successful deployment within the bank environment.
- Successfully cleared multiple exams during training, demonstrating high competence and dedication to delivering accurate and reliable service in a highly regulated industry.
- Key Contributions:
Customer Service Representative
Max's Group Inc
10.2018 - 01.2021
- As a Customer Service Representative at Max's Group Inc, I played a pivotal role in ensuring exceptional customer experiences across various brands and services. My responsibilities encompassed a broad spectrum of customer service duties and required a keen focus on enhancing customer satisfaction.
- Customer Engagement and Support: Interacted with customers in a professional and friendly manner, addressing inquiries, and resolving complaints, and providing information about products, services, and promotions.
- Order Management and Processing: Managed and processed customer orders, ensuring accuracy, timeliness, and compliance with established procedures and guidelines.
- Complaint Resolution and Conflict Management: Effectively handled customer complaints, striving for prompt resolution and transforming potentially negative experiences into positive outcomes.
- My tenure as a Customer Service Representative at Max's Group Inc. equipped me with essential customer service skills, including effective communication, conflict resolution, and adaptability.
- I am eager to leverage this experience and contribute my expertise to future roles, furthering my commitment to delivering exceptional service and enriching customer experiences.
Education
Bachelor of Science - Public Administration
Maasin City College
Maasin, Southern Leyte, Philippines04.2017
Skills
- Store management expertise
- Inventory control
- Leadership and mentoring
- Customer service improvement
- Process Optimization
- Telephone communication
- Notetaking and documentation
- Good Customer Service
- Detail orientation
- Problem-solving
- Multitasking Abilities
- Effective organizational skills
- Strong attention to detail
- Teamwork and collaboration
References
Kristina, Mapa, Management Head, 0917-438-5025, Kumpares Group of Companies
MANAGEMENT TRAINEE
Skills & Competencies
- Strong leadership potential and analytical thinking
- Good communication and interpersonal skills
- Adaptability and eagerness to learn
- Problem-solving and decision-making skills
- Time management and organization
Timeline
Service Coordinator
MCFT PHILIPPINES
09.2024 - Current
Management Trainee/Management Staff
Kumpares Group of Companies
09.2021 - Current
Bancassurance Sales Executive
BPI-Philam Life Assurance Corporation
04.2021 - 10.2021
Customer Service Representative
Max's Group Inc
10.2018 - 01.2021
Bachelor of Science - Public Administration
Maasin City College