Thalia Ogama
Mabalacat
Summary
Experienced Administrative Assistant with a strong commitment to delivering outstanding customer service in high-pressure settings. Known for meticulous attention to detail and the ability to make sound decisions while juggling multiple tasks simultaneously. Thrives in both independent and team-oriented work environments, driven by a self-motivated work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Indianapolis Roofing Restoration
06.2024 - 12.2024
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
Senior Process Associate
TATA Consultancy Services
01.2024 - 09.2024
- Enhanced overall organizational agility by embracing change management principles and leading by example in process transformation efforts.
- Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
Data Analyst
Social Discovery Corp.
02.2023 - 01.2024
- Utilizing all social media platforms to search and identify POI, collate the information, build the report, and analyze the results.
- Creating an error-free report using the company guidelines.
Customer Service Representative
Majorel
12.2019 - 04.2022
- Conducted thorough content reviews on social media platforms to ensure suitability for all audiences, consistently upholding content quality and compliance standards.
- Spearheaded coaching sessions and provided hands-on training to newly hired team members, fostering their professional growth and enhancing team performance.
Education
Associate - Computer Science
Asian Institute of Science and Technology
01.2015
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Administrative support
- Spreadsheet management
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
Certification
- Virtual Assistance Master Class Training
Timeline
Virtual Assistant
Indianapolis Roofing Restoration
06.2024 - 12.2024
Senior Process Associate
TATA Consultancy Services
01.2024 - 09.2024
Data Analyst
Social Discovery Corp.
02.2023 - 01.2024
Customer Service Representative
Majorel
12.2019 - 04.2022
- Virtual Assistance Master Class Training
Associate - Computer Science
Asian Institute of Science and Technology
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