Toni Gretch Apostol

I am an accomplished, results-driven BPO professional with over 20 years of experience specializing in various verticals such as eCommerce, Inbound/Outbound Customer Service, Sales and Management, E-mail / Chat Services and Back Office Services, Support, Financial Services, and Sales for the US, Canada, UK, Australia, and Asian Markets. Expert in B2B technology and Telesales services. Abreast in Office Management and operations. Proven track record in Sales and Management. Knowledgeable in CRM integration, Salesforce, SaaS, and other software solutions. Has extensive experience in managing medium to large scale accounts in a fast paced and dynamic environment, done through strategic planning and systematic implementation/execution. Has shown consistence in achieving top ratings for sales and management through constant career development. Has been heavily involved in multiple new account launches that have resulted in very successful programs. My professional experience has provided a strong foundation and invaluable insight into my strengths, interests, and areas of opportunity. In the next 5-10 years, my aim is to continue to build strong relationships and trust by establishing myself as an expert in my field. This will require dedicated investment both in and outside my role, gathering new perspectives from partners, colleagues, and mentors. Sample Tools/Apps/CRM's I've used in my previous companies: CRM'S: Salesforce Pipedrive Hubspot Page 1 of 8 Zendesk COMMUNICATION TOOLS: Zoom Slack Telegram WhatsApp LEAD SEARCHING TOOLS: LinkedIn Sales Navigator Outreach.io D7 Lead Finder Crunchbase Zoom Info Lusha Rocket reach OTHERS: Notion Google Suite Calendly Evernotes Top sales performance awardee Forex Trading for International Markets, Consultation Human Resources / Compensation and Benefits Recruitment / Employee Relations / ERP Account Management and Business Consultation SEO, Social Media Sales & Marketing PPC, Content Development CRM, Salesforce, SaaS Retention, Collections Account Verification, Account Management Order Management Lead generation, Data Mining End to End Sales Process, Credit Card Pooling Expertise in B2B technology and Telesales Proven track record in Sales and Management Office Management and Operations Page 2 of 8

• Documented and resolved students concerns and inquiries which led to positive results.
• Achieved recognition through effectively helping with customer support and sales.
• Collaborated with team in the development of sales and support strategies.
• Achieved sales targets by completing lead generation and pipeline building tasks with accuracy and efficiency.

I like staying at home spending time with my kids during my time off. We either spend the day watching TV or listening to god music, have karaoke sessions, and most of the time I cook or bake for them.