Tessa Santillan
BS Accounting Technology
Brgy. Lacaron Valladolid
Summary
Competent and detail-orientated, Committed to achieving team objectives and driving company development. Proactive communicator with a solid foundation of trustworthy and dependable performance.
Overview
5
5
years of professional experience
Work History
Vault Custodian / Cashier
RD PAWNSHOP INC.
03.2023 - Current
- Handled customer concerns and escalated major issues to supervisor.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Disburses cash only to designated payee or its authorized representative.
- Receives cash payments for loans paid, counter sales, money remittances, fund transfers, collection of accounts receivable and other services.
Accounting Associate / Appraiser
RD PAWNSHOP INC.
03.2020 - 03.2023
- Prepares Daily Cash Receipts and Disbursements Reports (CRDR)
- Prepares payment request form and Fund transfer request form
- In charge of monitoring daily cash position of branch.
- Appraises jewelries
- Maximized customer engagement and satisfaction by delivering excellent customer service.
Sales Staff
Bacolod Triumph Hardware
05.2019 - 02.2020
- Received, process and organized deliveries
- Promoting sales and special offers
- Provided helpful, attentive sales support to generate positive customer feedback.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
On The Job Training
Monarch Finance Corporation
Education
Bachelor of Science - Accounting Technology
Carlos Hilado Memorial State College
Brgy Estefania Fortune Towne Bacolod City 04.2001 -
Skills
Establishing and maintaining Flexibility and Creativity
A good listener and with good oral communications
Computer proficiency
Fast learner and could execute job with rare supervisory follow-up
Have a strong customer-service orientation, works with tact and respect especially that it deals with customers
Timeline
Vault Custodian / Cashier
RD PAWNSHOP INC.
03.2023 - Current
Accounting Associate / Appraiser
RD PAWNSHOP INC.
03.2020 - 03.2023
Sales Staff
Bacolod Triumph Hardware
05.2019 - 02.2020
Bachelor of Science - Accounting Technology
Carlos Hilado Memorial State College
04.2001 -
On The Job Training
Monarch Finance Corporation