Ma. Theresa Arceo
Bachelor of Science in Accountancy
Quezon City, Metro Manila,1117
Summary
Dynamic Subject Matter Expert at Accenture Inc. with a proven track record in training and mentoring, enhancing team performance, and streamlining processes. Skilled in strategic thinking and analytical problem-solving, I foster a culture of continuous improvement, driving operational efficiency and client satisfaction through innovative solutions and effective communication.
Overview
23
23
years of professional experience
Work History
Subject Matter Expert
Accenture Inc.
Metro Manila, Philippines
11.2020 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Fostered culture of continuous improvement, identifying and implementing process optimizations.
- Boosted team morale and productivity through effective leadership and clear communication.
Test Automation Eng Senior Analyst
Accenture Inc.
Metro Manila, Philippines
02.2020 - 08.2020
- Provide expertise in the planning, construction, and execution of test scripts.
- Apply business and functional knowledge, including testing standards, guidelines, and testing methodology, to meet the team's overall test objectives
- Ensure all testing results are easily accessible and understandable
- Track defects to closure and keep the defect repository up-to-date.
Service Delivery Ops Senior Analyst
Accenture Inc.
Metro Manila, Philippines
04.2019 - 01.2020
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
Service Delivery Ops Senior Analyst /AP Invoice Pr
Accenture Inc.
Metro Manila, Philippines
05.2006 - 03.2019
- Establish and manage client relationships within the scope of responsibility.
- Take charge of or participate in project initiatives with low to medium risk and complexity levels.
- Drive Global Initiatives – Innovation and other activities
- Monitor scope and manage change via the change request process to avoid scope creep and knowledge/skills gap
- Responsible for the supervision of tasks of team members handling exceptions and reports, verification, helpdesk, and vendor master.
- Accountable for ensuring payment processes are completed within the agreed timeline and adherence to embedded for the following transactions (Vendor payments, Employee Claims, Netting (Affiliate invoices), Cross-Border Payments, Import/Advance Duty, Urgent Payment)
- Provide support for Helpdesk inquiries related to invoice status and vendor reconciliations
- Assists in closing ageing items reflected in Balance Sheet Account Reconciliation and initiates communications to resolve ageing/outstanding items.
Branch Officer
AIA Products Inc.
Metro Manila, Philippines
01.2005 - 04.2006
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Complied with regulatory guidelines and requirements.
Accounts Receivable Clerk
AIA Products Inc.
Metro Manila, Philippines
01.2003 - 01.2005
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Education
Bachelor of Science - Accounting And Finance
Polytechnic University of The Philippines
Manila, Metro Manila, Philippines04-2002
Skills
- Training and mentoring
- Strong analytical skills
- Customer focus
- Creative solutions
- Strategic thinking
- Teamwork and collaboration
- Attention to detail
- Analytical thinking
Timeline
Subject Matter Expert
Accenture Inc.
11.2020 - Current
Test Automation Eng Senior Analyst
Accenture Inc.
02.2020 - 08.2020
Service Delivery Ops Senior Analyst
Accenture Inc.
04.2019 - 01.2020
Service Delivery Ops Senior Analyst /AP Invoice Pr
Accenture Inc.
05.2006 - 03.2019
Branch Officer
AIA Products Inc.
01.2005 - 04.2006
Accounts Receivable Clerk
AIA Products Inc.
01.2003 - 01.2005
Bachelor of Science - Accounting And Finance
Polytechnic University of The Philippines