Tess Caranto
Store Operation Supervisor
Bulacan
Summary
Dynamic retail professional with extensive experience at Tylos Trading, excelling in merchandising and employee management. Proven track record of boosting sales through strategic selling and fostering teamwork. Adept at optimizing store operations and enhancing customer satisfaction, consistently achieving targets while maintaining a positive work environment.
Overview
1
1
Certification
Work History
Store Supervisor
Tylos Trading
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Conducted inventory analysis to determine optimal stock levels.
- Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Answered questions about store policies and addressed customer concerns.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Retail Store Manager
Suyen Corporation
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Store Manager
Pink Soda Wears & Accessories
Retail Salesclerk
National Bookstore
Retail Store Supervisor
Adams, Kuwait
Education
Bachelor Of Science In Secondary Education - Major in Mathematics/ Minor Library Science
The National Teachers College
Manila/ Philippines 03.1987
Skills
Merchandising
Employee management
Strategic selling
Process and procedure development
Merchandising operations
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Self-Motivated
Active Listening
Flexible and Adaptable
Certification
Teachers Board Exams Passer
Timeline
Store Supervisor
Tylos Trading
Retail Store Manager
Suyen Corporation
Retail Store Manager
Pink Soda Wears & Accessories
Retail Salesclerk
National Bookstore
Retail Store Supervisor
Adams, Kuwait
Bachelor Of Science In Secondary Education - Major in Mathematics/ Minor Library Science
The National Teachers College