Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Teresita Albaña

Teresita Albaña

Physical Therapist
Muntinlupa

Summary

Professional with background in physical rehabilitation and patient care. Skilled in therapeutic techniques, patient assessment, and treatment planning. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven, and prepared to make meaningful impact in patient recovery and well-being.

Overview

21
21
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Physical Therapist

The Premier Medical Center
10.2024 - Current
  • Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
  • Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
  • Improved patient mobility by developing personalized treatment plans and monitoring progress.
  • Recorded patient prognosis, treatment, and responses into reports and patient charts.

Physical Therapist

New Era General Hospital
10.2023 - 03.2024
  • Responsible for providing physical therapy services as determined by medical direction, therapy judgment, patient needs and desires and available facilities.
  • Establishes rapport with patient upon admission to the department.
  • Evaluates patient's problems subjectively and objectively and formulate appropriate treatment plan in accordance with the Physiatrist's orders.
  • Properly administers PT procedure and observes precautionary measures to ensure safety of the patient throughout the treatment plan.
  • Suggests behavioral coping strategies in management as necessary.
  • Encourages patient and family compliance to home program throughout the course of patient's treatment and after patient's discharge.
  • Document data via SOAP format.

Physical Therapist

Healthway Medical, Phils.
Metro Manila
11.2022 - 03.2023
  • Correctly performs all PT procedures/modalities that are recommended to patient.
  • Establishes rapport with patient upon admission to the department.
  • Evaluates patient's problems subjectively and objectively and formulate appropriate treatment plan in accordance with the Physiatrist's orders.
  • Suggests behavioral coping strategies in management as necessary.
  • Encourages patient and family compliance to home program throughout the course of patient's treatment and after patient's discharge.
  • Document data via SOAP format.

Customer Service Assistant

Dubai Duty Free
10.2008 - 11.2021
  • Attend to all passengers/customers' queries at the CS desk and provide timely, consistent and accurate information.
  • Provide information relating to airport and Duty Free facilities to all passengers/customers.
  • Prepare correspondence in reply to customers.
  • Facilitate the repair of defective items and ensure timely delivery to customers.
  • Liaise with internal departments and suppliers.
  • Prepare the documentation for returns and refunds.
  • Compile a monthly analysis of all customers and comments cards.
  • Operate DDF (Dubai Duty Free) switchboard after office hours.
  • Maintain logbooks and procedure for non-DDF and DDF 'items left by customer'.
  • Receive and maintain procedure for vouchers issued.
  • Answer queries regarding Finest Surprise/Millenium Millionire.
  • Ensure all relevant marketing material is available and up to date.

Telephone Service Representative

People Support, Philippines
11.2004 - 10.2008
  • Handles inbound calls pertaining to travel and Voice Over Internet Protocol providers.
  • Recommends and discusses potential training needs for staff and assists with the implementation process when necessary.

Customer Service Representative

West Contact Services, Metro
08.2004 - 10.2004
  • Handles Customer Care issues pertaining to Internet Service problems.
  • Handles billing issues for major Internet company.

Customer Service Representative

ICT Marketing Inc, Manila Phils.
02.2004 - 07.2004
  • Handles outbound telemarketing calls dealing with Credit Card Application.
  • Resolves and deescalates customer complaints by solving issues quickly, achieving a high level of customer satisfaction.

Education

BACHELOR OF SCIENCE - PHYSICAL THERAPY

Southwestern University

Skills

  • Quality evaluation techniques

  • Positive attitude

  • Clerical functions management

  • Customer support expertise

  • Task prioritization

  • Effective reading comprehension

  • Facility maintenance

  • Proficient in technology

  • Proficient in Microsoft Office

  • Proficient in computer applications

  • Logical reasoning skills

  • Patient-centered rehabilitation practices

  • Proficient in customer relations

  • Knowledge of therapeutic exercises

  • Therapeutic massage

Certification

Physical Therapist licensed in the Philippines, PTRP - License No. 0034970

Timeline

Physical Therapist

The Premier Medical Center
10.2024 - Current

Physical Therapist

New Era General Hospital
10.2023 - 03.2024

Physical Therapist

Healthway Medical, Phils.
11.2022 - 03.2023

Customer Service Assistant

Dubai Duty Free
10.2008 - 11.2021

Telephone Service Representative

People Support, Philippines
11.2004 - 10.2008

Customer Service Representative

West Contact Services, Metro
08.2004 - 10.2004

Customer Service Representative

ICT Marketing Inc, Manila Phils.
02.2004 - 07.2004

BACHELOR OF SCIENCE - PHYSICAL THERAPY

Southwestern University

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