TERESA LEONOR
HR Administrator/Coordinator
Las Pinas City
Summary
Detail-oriented individual with good communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Experienced in various fields of work local and abroad, providing administrative and secretarial support to a team or individual. Ability to adapt to a new work environment, very reliable and independent. With focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
Work History
CAREGIVER/PERSONAL AIDE
P&M Home Care Eldercare Services
NEW YORK CITY
05.2018 - 03.2024
- Provided personal care for patient who are ill, aged or disabled by helping with daily activities like feeding, bathing, dressing and running errands.
- Supported access to community, social and leisure activities, administer with daily medication.
- Helped with household tasks, such as cooking, cleaning and laundry.
- Assisted on patient daily schedule such as doctor appointment, physical therapy etc.
Crew Administrator / Crew Admin Manager
Royal Caribbean International
SHIPBOARD
08.2009 - 03.2024
- Managed human resources functions, including onboarding process, improving new hire satisfaction and employee evaluations for optimal team performance.
- Supported Crew payroll in all non-financial aspects of HR Center, contract preparation, signing and payroll distribution.
- Managed Crew Immigration and Customs clearance for embarking and disembarking crew
- Coordinated to ship Master and Top Management of crew counts and manifest are balance before ship sailing.
- Coordinated crew movement to port authorities and Immigration Officer for visa issuance for disembarking crew.
- Follow up and check all outbound flights are in- compliance with parameters for all disembarking crew
- Conducted onboard training and Crew Sign On/Off Meeting
- Given full support to Crew Relations Specialist in managing ship's Berthing plan, coordinate Crew Cabin inspections and Crew Activities/events that foster improving Crew morale.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Established and organized filing system that streamlined document retrieval and reduced misplaced files.
- Coordinated shipboard events and meetings to foster teamwork and boost employee morale.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Ensured delivery of exemplary service and dedicated support to shipboard employees.
Crew Relations Specialist
Royal Caribbean International
SHIPBOARD
11.2007 - 07.2009
- Effectively provided administrative support to HR division for crew related issues.
- Coordinated issuance of crew emergency plan to maintained compliance for onboard safety procedure
- Supported Crew Administrator with Crew Immigration/Customs and facilitated the sign-on & sign-off process.
- Coordinated with scheduler shoreside in repatriation for crew by providing re-employment letters.
- Processed and administered all employee cruise requests with shoreside.
- Organized crew activities, events and manages crew welfare.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Improved team collaboration by initiating regular strategy meetings and to improved crew morale.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
General Services Department Secretary
Legaspi Import & Export Corporation
MAKATI CITY
1999 - 2002
- Supported department in decision-making processes by compiling and presenting accurate data reports.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained digital and physical filing systems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Drafted professional memos, letters, and marketing copy to support department objectives and growth.
- Enhanced interdepartmental communication by scheduling and coordinating meetings, conferences, and events.
- Streamlined office operations by implementing efficient filing and record-keeping systems.
- Prepared and proofread documentation, spreadsheets, and presentations for department use.
Office Assistant
Nexus Insurance Agency, Inc.
MAKATI CITY
01.1994 - 12.1997
- Prepared invoices, reports, memos, letters and other documents, using word processing, spreadsheet or database
- Collected and deposited money into accounts, keep records of collections and payments and ensure accounts are balanced.
- Performed general office duties, such as ordering supplies, maintained records management database systems, and performed basic bookkeeping work.
- File and retrieve corporate documents, records, and reports.
- Make copies of correspondence or other printed material.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Purchased and maintained office supplies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Education
Santa Teresa’s College
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San Andres Proper Elementary School
Bachelor of Science - Business Administration And Management
Lyceum of The Philippines
Intramuros, Manila 10.1997 - 10.1997
Skills
Computer Literacy: Proficient in using Microsoft Windows Application and Navigate the internet Familiar in using
Software System Fidelio, JDE, Encore, Lotus Notes, Kronos
Documentation and Reporting
Multitasking
Documentation
Attention to detail
Organizational skills
Events/Travel/Schedule Coordination
Verbal and written communication skills
Birthplace
Bauan, Batangas, Philippines
Personal Information
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Disclaimer
I hereby certify that the above information are true and correct to the best of my knowledge and ability.
Birthdate
10/03/71
Timeline
CAREGIVER/PERSONAL AIDE
P&M Home Care Eldercare Services
05.2018 - 03.2024
Crew Administrator / Crew Admin Manager
Royal Caribbean International
08.2009 - 03.2024
Crew Relations Specialist
Royal Caribbean International
11.2007 - 07.2009
Bachelor of Science - Business Administration And Management
Lyceum of The Philippines
10.1997 - 10.1997
Office Assistant
Nexus Insurance Agency, Inc.
01.1994 - 12.1997
General Services Department Secretary
Legaspi Import & Export Corporation
1999 - 2002
Santa Teresa’s College
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San Andres Proper Elementary School
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