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TERESA ESCABAS
PROPERTY MANAGEMENT VIRTUAL ASSISTANT
Minglanilla
Summary
A go-getter and action-driven professional with more than 6 years of experience working as a Virtual Assistant Property Management. Well-demonstrated in real-estate and administrative processes most specifically in rentals with proven experience in customer service with vendors and tenants & maintenance coordination.
Outgoing and organized with knack for managing property-related tasks efficiently and effectively. Possesses foundational understanding of property management principles and proficiency in using property management software and coordinating maintenance activities. Focused on delivering seamless property operations and enhancing tenant satisfaction.
Experienced with property coordination, ensuring seamless property operations and tenant satisfaction. Utilizes strong organizational skills to manage multiple tasks and deadlines effectively. Track record of enhancing property value through proactive maintenance and tenant relations.
Overview
9
9
years of professional experience
2
2
Certifications
1
1
Language
Work History
Property Coordinator
United Field Services
04.2023 - 11.2024
- Create and dispatch work orders, providing detailed instructions and necessary access information
- Assigning Work Orders: Review and prioritize incoming work orders for maintenance and repairs
- Identify and select the appropriate vendors or contractors for each task based on the issue's nature, urgency, and location
- Track the status of work orders and estimates to ensure timely and satisfactory completion
- Communication with Vendors: Establish and maintain strong working relationships with vendors and contractors
- Coordinate schedules and confirm appointments with vendors for on-site work
- Communicate any special instructions or requirements to vendors
- Monitor vendor performance and quality of work, providing feedback as needed
- Communication with Tenants: Serve as the primary point of contact for tenants regarding maintenance and repair issues
- Inform tenants of scheduled maintenance, expected timelines, and any disruptions
- Address tenant inquiries and concerns promptly and professionally
- Follow up with tenants after work completion to ensure satisfaction
- Record Keeping and Reporting: Maintain accurate records of work orders, vendor interactions, and tenant communications
- Communicated regularly with property managers regarding updates on building conditions and any potential issues needing attention.
- Prepare reports on work order status, vendor performance, and tenant feedback
- Ensure compliance with company policies and procedures in all activities
- Research local vendor through yelp or google and ask for their pricing, availability and contact info for an urgent job to be done
- Communicate and provide local vendor info who are fair pricing for vendor manager record keeping
- Payment & Accounting: Approving work onsite to local vendors onsite and pay using a credit card
- Ensuring before and after photos, Invoices, Tech notes are taken after payment
- Relaying payment and receipts, documents needed to accounting department
- Process invoicing for client to pay
- Client Communication: Checking client's portal for queries on work order status, investigate by following up with the vendor and get back with client's concern
- Follow-up all vendors for status of work order and update client on status of work order on timely manner
Maintenance Coordinator Assistant
E&G Real Estate
01.2021 - 01.2023
- Creating work orders
- Dispatching vendors
- Requesting and follow-up home warranty claims
- Scheduling work orders
- Confirming job completion with tenants and vendors
- Processing move in/move out inspection reports
- Saving Invoices & Estimates for approval
- Emailing/Call Follow-up Vendor & Tenant
- Adhoc - Scorecard, Work order,, Pool/Landscape Recurring tracking reports
- Taking Mainline, outbound and transferred calls
Receptionist
Jomela Properties
01.2021 - 01.2022
- Answer mainline calls
- Process rental Application
- Walk through applicant with rental application and property inquiry
- Updating tenant's rental disputes
- Updating tenant's rental payment
- Creating Guest Cards
- Updating tenant with their rental assistance, collection, eviction, legal disputes status
Virtual Assistant - Property Management
Dingle Partners Pty Ltd
01.2017 - 01.2021
- Create new lease contract for incoming tenants
- Sends agreements via DocuSign
- Process maintenance invoices
- Process lease renewal, tenancy transfer, tenancy reversal for outgoing and incoming tenants & tenancy takeover from previous agency
- Process rental adjustment to the system
- Create & follow up lease renewal to the tenant by email and Sms
- Call/Sms/Email Arrears tenant
- Process Statement Previews
- Generate monthly financial report & commission
- Enter direct debit set up to the system
- Book a routine Inspections via InspectRealEstate
- Enter OC/Deft, Insurance & Maintenance Invoice In RP Data
- Advertise Property Online via Portplus
- Utility & Water Registry via On The Move, SEW, YVW & CWW
- Rental employment & character reference check tenant application via 1Form
- Process Bond Lodgement via RTBA
- Credit checks
- Adhoc Task - respond to emails, set up appointments, training manual making, archive documents
Customer Service Representative
Sykes BPO Inc.
01.2016 - 12.2016
- Assist customer with payment status
- Assist customer with balance payments
- Provide customers payment methods
- Provide customers turnaround time of chooses mode of payment
- Transfer calls for special concerns, like bankruptcy, lost car, repossession, collection, car dealer and insurance
Education
Bachelor of Arts - English
Cebu Technological University
Certificate - Professional Education
Cebu Technological University
Skills
Email Management
Certification
Building Super Teams: Establish Strong Trusting Teams through Improv
Proficienttools
- Docusign
- Portplus
- RP Data
- RP Writer
- Concierge
- Slack
- Zoom
- Outlook
- GSuite
- Microsoft Products
- InspectRealEstate
- RTBA
- NTD check
- OTM
- SEW
- YVW
- CWW
- 1Form
- OurProperty
- Connectnow
- Appfolio
- Ring Central
- Nextiva
- PPW
Awards
- Learning and Growth Awardee, 2019
- Well-Being Awardee, 2021
- Employee of the Year, 2023
- Three-time Employee of the Month, 2023
Accomplishments
2019 Recipient of Learning and Growth Awardee
2021 Well Being Awardee
2023 Employee of the year
2023 three-time Employee of the month
Software
Interests
Wellness and Health
Timeline
Property Coordinator
United Field Services
04.2023 - 11.2024
Maintenance Coordinator Assistant
E&G Real Estate
01.2021 - 01.2023
Receptionist
Jomela Properties
01.2021 - 01.2022
Virtual Assistant - Property Management
Dingle Partners Pty Ltd
01.2017 - 01.2021
Customer Service Representative
Sykes BPO Inc.
01.2016 - 12.2016
Certificate - Professional Education
Cebu Technological University
Bachelor of Arts - English
Cebu Technological University
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