Terence Kristian Alexei A. Clarit

Unemployed

Tower 3-2923, Avida Riala Towers, JM Del Mar St., IT Park, Apas, Lahug

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

year of professional experience

Work History

Customer Service Representative

Azpired Inc.

12.2023 - 02.2025

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Psychology

University of San Carlos

Talamban Campus

04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Complaint resolution

Call center experience

Collaborative teamwork

Student records management

Classroom guidance

Teamwork and collaboration

Test preparation support

Performance evaluations

Timeline