Terefel Angeles
Call Center Representative
Cabuyao
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Call Center Representative
Staff Callture Incorporated
Cabuyao
11.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science And Civil Engineering
Baliuag University
Baliuag, Bulacan 06.2014 - 01.2015
Bachelor of Elementary Education
St. Vincent College of Cabuyao
Cabuyao, Laguna 07.2017 - 02.2018
Skills
Customer support
undefinedTimeline
Call Center Representative
Staff Callture Incorporated
11.2022 - Current
Bachelor of Elementary Education
St. Vincent College of Cabuyao
07.2017 - 02.2018
Bachelor of Science And Civil Engineering
Baliuag University
06.2014 - 01.2015
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