Tere-Al Meran
Quezon City, Metro Manila,00
Summary
Dynamic Customer Service Representative with a proven track record at TELUS International Philippines, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic support and effective upselling strategies, contributing to sales growth. Proficient in data entry and call management, ensuring high customer satisfaction and retention.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TELUS International Philippines
05.2023 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
VXI
10.2021 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Infocom Technologies
10.2021 - 05.2023
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Sales Expert
Results Cx
02.2021 - 10.2021
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Developed strong product knowledge to provide accurate information and recommendations to customers.
- Implemented creative sales approaches that differentiated our offerings from competitors, gaining a competitive edge in the market.
Administrative Assistant
Kingphil Interprises
07.2020 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Checking and insuring all stocks are fully Replenish.
- Creating Sales and report before shift ended.
Administrative Clerk
Seashell Corporation
01.2018 - 04.2020
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Monitoring Driver Delivering and time of arrival.
- Monitoring Driver expenses and Salaries.
Education
Associate of Applied Science - Computer Programming
Our Lady of Manaoag College
Manaoag, Province Of Pangasinan, Philippines04-2005
No Degree - Bs in Electronics And Communication Engineering
University of Pangasinan (undergraduate)
Dagupan, Province Of Pangasinan, Philippines11-2003
Skills
- Service excellence
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Call management
- Product knowledge
- Documentation
- Prioritization
- De-escalation techniques
Timeline
Customer Service Representative
TELUS International Philippines
05.2023 - 08.2025
Customer Service Representative
VXI
10.2021 - 05.2023
Customer Service Representative
Infocom Technologies
10.2021 - 05.2023
Customer Sales Expert
Results Cx
02.2021 - 10.2021
Administrative Assistant
Kingphil Interprises
07.2020 - 09.2021
Administrative Clerk
Seashell Corporation
01.2018 - 04.2020
Associate of Applied Science - Computer Programming
Our Lady of Manaoag College
No Degree - Bs in Electronics And Communication Engineering
University of Pangasinan (undergraduate)