Teona Noto
HR-Admin/ Community Relation Officer/Caregiver/HealthCare
San Nicolas, Province of Pangasinan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
11
11
Certifications
Work History
HR & ADMIN
Riverstone Aggregate OPC
06.2021 - Current
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Prepared and submitted regulatory filings in timely manner.
- Collaborated with sales and marketing departments and other business units to address indications of improper sales practices and market conduct violations.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Developed and maintained compliance database, tracking all compliance activities and documents.
Community Relations Officer
Riverstone Aggregates OPC
06.2021 - Current
- Enhanced company reputation within the community by promoting corporate social responsibility initiatives.
- Strengthened community relations by organizing and participating in outreach events for local organizations.
- Collaborated with internal teams to develop strategies for increasing brand visibility within the community.
- Managed volunteer programs, ensuring a robust pool of active participants for various community events.
- Presented reports on progress made toward achieving established goals during executive management meetings, ensuring transparency in departmental activities.
Administrative Officer
JN Rock Aggregates OPC
04.2020 - 06.2021
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Contributed to successful projects by providing essential administrative support and resource management.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Customer Service Representative
Lulu Hypermarket
02.2016 - 11.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Cashier
LULU HYPERMARKET, EMKE GROUP OF COMPANY
09.2013 - 06.2016
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
- Managed gift wrapping services for special occasions, delivering personalized attention that exceeded client expectations.
- Resolved customer issues promptly, ensuring positive experiences and repeat business.
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Assisted in inventory management, conducting regular stock checks and replenishing merchandise as needed.
- Maintained a clean and organized work area, promoting a professional environment for customers.
- Ensured smooth transactions with the use of point-of-sale systems and cash registers.
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Mentored new team members on sales software system operation.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Sales Associate
SURPLUS SHOP
03.2011 - 09.2011
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
Education
HEATHCARE SERVICE NCII -
04.2001 -
RECEPTION & OFFICE MANAGEMENT PROF -
04.2001 -
CAREGIVING NCII -
04.2001 -
PRACTICAL NURSING -
04.2001 -
Skills
Payroll Administration
Customer Relations
Employee Relations
Adaptability and Flexibility
Effective Communication
Report Preparation
Data Analysis
Decision-Making
Time Management
Teamwork and Collaboration
Tax reporting
Certification
Caregiver Trainee
Timeline
SDMP Consultation Workshop
02-2024
Community Relation Conference
11-2023
Mining Symposium
11-2023
Safeguarding lives
07-2023
Practicing Covid-19 prevented. Measures in the Workplsce
03-2023
Participating in Workplace Communication
03-2023
Introduction To Contact Tracing
03-2023
Introduction To Caregiving
03-2023
Program workshop with the Elderly
03-2023
Mineral Industry Symposium
11-2022
HR & ADMIN - Riverstone Aggregate OPC
06.2021 - Current
Community Relations Officer - Riverstone Aggregates OPC
06.2021 - Current
Caregiver Trainee
02-2021
Administrative Officer - JN Rock Aggregates OPC
04.2020 - 06.2021
Customer Service Representative - Lulu Hypermarket
02.2016 - 11.2019
Sales Cashier - LULU HYPERMARKET, EMKE GROUP OF COMPANY
09.2013 - 06.2016
Sales Associate - SURPLUS SHOP
03.2011 - 09.2011
Vox Humana Technological College - HEATHCARE SERVICE NCII,
04.2001 -
Filipino Institute FI- Hamdan Campus - RECEPTION & OFFICE MANAGEMENT PROF,
04.2001 -
Panpacific University North Philippines - CAREGIVING NCII,
04.2001 -
Panpacific University North Philippines - PRACTICAL NURSING,
04.2001 -