TEODILYN F. BRIONES
Lapu-Lapu City,CEB
Summary
Driven and ambitious, seeking an opportunity to join a dynamic company to leverage skills and expertise for organizational growth. Strong focus on enhancing productivity and reputation. Eager to apply experience and develop abilities in a collaborative and innovative environment.
Overview
13
13
years of professional experience
Work History
Guest Relations Officer
Dusit Thani Mactani
08.2024 - Current
- Managed guest feedback to implement service improvements and elevate overall experience.
- Established rapport with guests, fostering a welcoming environment and positive interactions.
- Collaborated with front desk staff to ensure smooth communication and service delivery.
- Coordinated guest services for seamless check-in and check-out experiences.
- Improved guest satisfaction by addressing inquiries and resolving concerns promptly.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Trained new staff members on company policies, procedures, and customer service standards.
- Handled reservation inquiries efficiently, optimizing room occupancy rates throughout the year.
- Implemented new strategies for upselling hotel services, leading to higher revenue generation.
Namm Spa - Officers In Charge
Dusit Thani Mactan Cebu
03.2024 - 07.2024
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
Spa Receptionist
Dusit Thani Mactan Resort
09.2019 - 03.2024
- Scheduled client interactions to ensure smooth service operations.
- Prepared comprehensive updates of sales data monthly.
Home Based ESL Teacher
02.2021 - 03.2022
- A home-based teacher that teaches Chinese kids, teens, and adults
Spa Receptionist
Plantation Bay Resort and Spa
04.2012 - 09.2019
- Prepared comprehensive weekly and monthly sales summaries.
- Replied to email inquiries and managed incoming calls.
- Resolved guest complaints efficiently.
Front Desk Officer
The Orchard Cebu Hotel and Suites
02.2012 - 04.2012
- Responsible for check in and check out guest
- Responsible for online booking
- Taking phone calls
Education
Spa Management - Master Class
Asia Spa Academy
Singapore09.2017
Bachelor - Hospitality Management
Negros Oriental State University-Guihulngan Campus
Negros Oriental03.2011
High School -
Jimalalud National High School
Negros Oriental03.2005
School -
Jimalalud Central School
Negros Oriental03.2001
Skills
- Computer Literate
- Good Communication Skills
- Can work under pressure
- Guest services
- Strong empathy
- Complaint handling
- Teamwork
- Problem-solving
- Multitasking
- Opera Property Management System
References
Ms. Christine Malinao
Front Office Supervisor
Sheraton Cebu Mactan Resort
Contact Number: 09959144040
Timeline
Guest Relations Officer
Dusit Thani Mactani
08.2024 - Current
Namm Spa - Officers In Charge
Dusit Thani Mactan Cebu
03.2024 - 07.2024
Home Based ESL Teacher
02.2021 - 03.2022
Spa Receptionist
Dusit Thani Mactan Resort
09.2019 - 03.2024
Spa Receptionist
Plantation Bay Resort and Spa
04.2012 - 09.2019
Front Desk Officer
The Orchard Cebu Hotel and Suites
02.2012 - 04.2012
Spa Management - Master Class
Asia Spa Academy
Bachelor - Hospitality Management
Negros Oriental State University-Guihulngan Campus
High School -
Jimalalud National High School
School -
Jimalalud Central School
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