TEFANY ACAIN PARAN

***SUPERVISED:

15 to 30 team members

• Served as management’s first point of contact for Amusement Park.
• Responded to customer concerns and provided excellent customer service during all interactions.
• Ensured all positions are properly and adequately staffed.
• Ensured safe experience for all guests.
• Handles Facility Opening/Closing as per schedule.
• Monitored and ensured satisfactory conditions and cleanliness of the entire facility.
• Consistently monitored conditions and level of inventory and equipment, processes orders as necessary.
• Ensured that all labour and safety guidelines are being adhered to.
• Ensured that all staff is following policies and procedures.

• Assisted customers and operated cash register, performed opening and closing responsibilities.
• Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and awareness of all promotions and advertisements.
• Operated a computerized point of sale cash register and inventory management system: including the accurate entering of sales information; receiving payment for products; processing credit card transactions; refunds and issuing gift certificates.

• Researched and implemented operational strategies that supported KPIs and significantly improved customer experience.
• Earned recognition for exemplary customer service through successfully managing product changes across organization.
• Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements.

***SUPERVISED

10 to 15 kitchen staff

• Oversees overall daily restaurant kitchen operation and ensures that all food items meet quality and quantity standards.
• Recommended new items for new menu development.
• Established and created manuals for new menu.
• Managed appropriate inventory and cost of goods.
• Ensured implementation of health & safety, food, and personal hygiene at all times.
• Coordinated the product &equipment to maximize profit and minimized costs.