TEDDY DE GRACIA
San Jose del Monte City
Summary
Highly organized and results-oriented leader with years of experience in people management, business operations, coaching and mentoring teams and even students; possesses exceptional communication, problem-solving and technical skills needed in leading activities to increase operational efficiency and improve collaboration among team members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Lead
Insight Direct Philippines LLC
11.2022 - Current
- Handles the day-to-day operations support requirement of the Managed Services Manila.
- Serves as a catalyst for alignment by providing management support to offshore leaders, ensuring that their Manila teams' operations runs smoothly.
- Collaborates with cross-functional teams to ensure seamless integration of various project components.
Instructor
Quirino State University
05.2021 - 07.2022
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Participated in various faculty activities that study ways and means of improving instruction.
Business Operations Team Leader
Manulife Data Services, Inc.
07.2018 - 08.2020
- Managed the team's daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Helped set and manage objectives for quality, productivity and compliance.
Centralized Trainer
Manulife Data Services, Inc.
03.2018 - 07.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Business Process Associate
Manulife Data Services, Inc.
10.2013 - 03.2018
- Responsible in indexing and distributing work items to processing teams and in investigating return mail across the business.
- Handled client escalations, provided valuable feedback and assistance to ongoing process research.
- Trained and assisted backup colleagues in Management tasks, and in maintaining manuals and procedural guides.
Education
Certificate in Teacher Education - Teaching Units
La Patria College
Santiago City, Isabela12.2020
Bachelor of Science - Information Technology
Quirino State University
Diffun, Quirino04.2011
Skills
- Team Leadership
- Collaborative mindset
- Strong communication skills
- Project planning and coordination
- Multi-tasking skills
- Ability to work efficiently in a high-pressure, fast-paced, and deadline driven environment
- Staff training
- Software knowledge
Certification
- Licensed Professional Teacher, Oct 2022
- Civil Service Examination Passer, Aug 2019
Hobbies and Interests
- Learning new languages
- Watching documentary series and travel shows
- Listening to OPM and playing the guitar
- Playing billiards, badminton and foosball
Timeline
Project Lead
Insight Direct Philippines LLC
11.2022 - Current
Instructor
Quirino State University
05.2021 - 07.2022
Business Operations Team Leader
Manulife Data Services, Inc.
07.2018 - 08.2020
Centralized Trainer
Manulife Data Services, Inc.
03.2018 - 07.2018
Business Process Associate
Manulife Data Services, Inc.
10.2013 - 03.2018
- Licensed Professional Teacher, Oct 2022
- Civil Service Examination Passer, Aug 2019
Certificate in Teacher Education - Teaching Units
La Patria College
Bachelor of Science - Information Technology
Quirino State University
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