Hi, I’m
TCHOUA KAMDEM LEOLEIN DONATIEN
Mandaluyong City, Metro Manila,00
Summary
Dynamic professional with a proven track record at DB Gaming, adept in remote support and exceptional interpersonal communication. Leveraged fluency in multiple languages to elevate customer satisfaction and foster long-term partnerships. Skilled in problem-solving and multitasking, significantly contributing to cross-functional projects and international business development.
Overview
10
years of professional experience
1
Certificate
Work History
DB Gaming
Bilingual Technical Customer Service Rep
07.2021 - 06.2024
Job overview
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Actively participated in cross-functional projects, collaborating with colleagues from various departments to enhance overall service quality.
- Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
- Nurtured long-term partnerships with key accounts, demonstrating a commitment to ongoing support and continuous improvement efforts.
上海戈路宝贸易咨询有限公司
Business Development Specialist
05.2018 - 12.2019
Job overview
- Conduct market research to identify potential international clients and business opportunities.
- Develop and implement strategies to approach and attract foreign prospects.
- Initiate and maintain communication with international prospects through various channels, including email, phone, and face-to-face meetings.
- Present the company's services and value propositions to potential clients, tailoring the approach to meet their specific needs and interests.
- Monitor and analyze international market trends and competitors to inform business development strategies.
- Collaborate with internal teams to ensure seamless onboarding and integration of new clients.
- Maintain a comprehensive database of prospects and clients, tracking interactions and outcomes.
- Provide regular reports on business development activities and progress to senior management.
世纪华非国际投资有限公司
Project Specialist
07.2014 - 05.2018
Job overview
- Identify and evaluate greenfield investment opportunities in various markets.
- Conduct comprehensive market research to assess the viability and potential of investment opportunities.
- Develop and nurture relationships with key principals and stakeholders to facilitate project implementation upon approval.
- Collaborate with cross-functional teams to ensure alignment and successful execution of approved projects.
- Monitor industry trends, regulatory changes, and market conditions to inform investment strategies.
- Provide ongoing support and updates to management throughout the project lifecycle.
Education
BEIJING LANGUAGE UNIVERSITYBEIJING
Bachelor of Arts from BILINGUAL TRANSLATION
04.2001
DOUALA UNIVERSITYDOUALA-CAMEROON
Bachelor of Arts from Marketing
04.2001
Skills
Remote Support
Customer Support
Problem-solving abilities
Multitasking
Fluency in multiple languages
Interpersonal Skills
Interpersonal Communication
Certification
HSK5
Timeline
Bilingual Technical Customer Service Rep
DB Gaming
07.2021 - 06.2024
Business Development Specialist
上海戈路宝贸易咨询有限公司
05.2018 - 12.2019
Project Specialist
世纪华非国际投资有限公司
07.2014 - 05.2018
BEIJING LANGUAGE UNIVERSITY
Bachelor of Arts from BILINGUAL TRANSLATION
04.2001
DOUALA UNIVERSITY
Bachelor of Arts from Marketing
04.2001