Tatsuki Akiyama
Fuji City
Summary
Proven System Engineer with a track record of developing efficient data management systems at Simplex, enhancing system connectivity and automating testing processes. Skilled in problem-solving and technical support, demonstrated at Accenture with an improved first-call resolution rate. Holds Basic Information Engineer Examination certification, showcasing technical proficiency and a commitment to continuous learning.
Overview
5
5
years of professional experience
Work History
Technical Support Assistant
Accenture
12.2023 - Current
- Installed applications, configured applications, and fixed systems issue or reported the issue to the technicians upon inquiries.
- Increased first-call resolution rates with thorough knowledge of product specifications and common issues.
- Managed escalated cases effectively, collaborating with senior technicians to resolve complex problems quickly.
Warehouse Assistant
JFT
11.2022 - 03.2023
- Managed products to deal with orders.
- Maintained workspaces to maximize productivity and safety.
- Made products dispatched to customers ready in both frozen areas and dry areas
System Engineer
Simplex
04.2019 - 03.2020
- Developed some functions of a system to manage imported and exported data.
- Developed a connection part of a system between an internal system on a bank and a server on my previous company.
- Developed a system to conduct unit test and integration test automatically
Education
Master of Science - Applied Mathematics
Ritsumeikan University
Shiga, Japan03.2019
Bachelor of Science - Mathematics
Ritsumeikan University
Shiga, Japan04.2017
Skills
- Basic Information Engineer Examination
- Securities sales representative
- Japanese driver's license
Languages
Japanese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Technical Support Assistant
Accenture
12.2023 - Current
Warehouse Assistant
JFT
11.2022 - 03.2023
System Engineer
Simplex
04.2019 - 03.2020
Master of Science - Applied Mathematics
Ritsumeikan University
Bachelor of Science - Mathematics
Ritsumeikan University
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