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Tatiana Ann Marie Solidarios
San Carlos City Province Of Negros Occidental
Work Preference
Summary
I am an experienced professional with a degree in Financial Management and a proven track record of success in private sector roles. My expertise lies in Office and Team Management, where I have consistently demonstrated strong leadership, strategic planning, and problem-solving capabilities. I am highly analytical, action-oriented, and adaptable—thriving in dynamic environments that demand flexibility and quick thinking. Beyond my professional qualifications, I am a lifelong learner who is deeply passionate about personal growth. I regularly engage with literature and resources on leadership, motivation, women empowerment, and self-development. These interests not only fuel my own growth but also inspire me to be a more effective leader and team contributor. Naturally adventurous and spontaneous, I bring energy, curiosity, and a proactive attitude to everything I do—both in and out of the workplace.
Overview
22
22
years of professional experience
Work History
Technical Support Representative II
TTEC
Iloilo City
04.2022 - 04.2026
- Troubleshoots complex product issues and delivers effective technical support solutions to end users.
- Fosters solid customer relationships through consistent engagement and support.
- Provides customers with technical guidance and accurate product details and ensures issues are resolved effectively and inquiries are addressed with patience and professionalism
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Planning Officer
South Negros BioPower, Inc.
La Carlota City, Negros Occidental
05.2018 - 09.2019
- Directs execution of Planning strategy and provides interface with external Stakeholders including government and other regulatory body.
- Manage the day to day operation of the development function and monitors adequacy of activities through with the coordination with the internal/external stakeholders.
- Manage to supervise and coordinate of all short-term and long-term Planning function also includes planter's relation issues.
- Implement contingency plans in cases of unforeseen event/s under short planning.
- Create and develop current and future logistic analysis, execution, reporting tools i.e total wagon load, total area collected, total volume collected, remaining area to be collected, number of frequency of the field collected, date of collection completed, status of the field and processes to facilitate collection.
- Review and analyze the summary reports on the operation downtime on a weekly basis and to come out possible suggestions to improve on the part of the Planning Dept.
- Provide long-term development plans for feedstock collection for Negros Province commensurate to one supply cycle for the whole year which includes supplementary feedstock.
- Review the plans for the transportation of feedstock/supplementary feedstock from the other depots with the coordination with the Biomass Collection Department and Production Report. Coordinating Planning and customer service.
- Review and analyze the summary reports on the operation downtime on a weekly basis and to come out possible suggestions to improve on the part of the Planning Dept.
- Responsible for the execution of research/investigation and analysis of feed-Stock supply issues and provides general oversight on such for reporting to the Planning Manager including report of findings, corrective action, recommendations and supporting studies.
- Supervise on negotiations involving the approval/confirmation of farm owners to sign the Authorization to Collect prior to the milling season ensuring that appropriate communication protocol are being adhered upon for all zones.
- Maintain good/harmonious relationship with the farm owners and representatives.
- Support the Logistic Planning/Biomass Collection Department ensuring smooth operating development function through timely and effective resolutions.
Farm Evaluation Supervisor (Proj. Based)
San Carlos BioPower Inc.
San Carlos City, Negros Occidental
06.2016 - 03.2018
- Contacts farm owners and set up appointments for waypoints collection and survey of their farms.
- Meets with farm owners if there is a need to explain further the purpose of the collection activity.
- Prepares Expedition logistics for the waypoints collection and surveying of the Scheduled farms.
- Coordinates with GIS (Geographical Information System) staff in the preparation of the survey kits.
- Prepares budget request for Expedition and liquidates all cash advances made.
- Supervises the scheduling of waypoints collection and survey in every Expedition.
- Ensures that SharePoint is up-to-date with all information gathered and appointments made with the farm owner/overseers during the day.
- Monitor, collects and record daily scouting and surveying data from the scouts and field surveyors.
- Ensures all collected survey results are filled-in completely and accurately after an Expedition.
- Summarizes survey results provided by the MIS/GIS Officer and updates farm owners of the post-survey results.
- Monitor the safety and health related issues of the field surveyors and making sure that all their needs are provided such as safety equipment, accommodation, transport and medical assistance in case of accidents.
- Ensures that the competence of staff/field surveyors are monitored through the implementation of regular performance review and agreed goals achieved through facilitation and mentorship.
- Practices and promotes strict compliance with all agreed Personnel policies and procedures especially in the area of leave scheduling and sickness monitoring.
- Responds to problems, conflict and complaints of the staff/field surveyors in the timely, logical, analytical and knowledgeable manner observing established policies and procedures and utilizing when appropriate the expertise, experience and wisdom of peers, senior colleagues and Head of Department to find solutions.
- Demonstrate a style of management that is open, positive, fair, consultative and non-judgmental, where staff/field surveyors feel valued and fear and intimidation are eliminated.
Customer Service Representative
Transcom Bacolod
Bacolod City, Negros Occidental
08.2014 - 06.2016
- Provides technical assistance and technical information to the customer.
- Provides phone-based support by verifying customer account information, identifying issues, and resolving complaints to ensure customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Office-Incharge
Elsa Farms Incorporated
San Carlos City, Negros Occidental
01.2008 - 04.2014
- In charge in office management – San Carlos Office.
- Trained and mentored staff, fostering a collaborative work environment.
- Prepares budget allocation for farm operation and expenses weekly.
- Responsible for checking and validating reports of Fuel/Oil Inventory.
- Prepares weekly summary report of Sugar Production during Milling Season.
- Prepares Field by Field Report at the end of Milling Season.
- Prepares Sugar Sales Report during Milling Season.
Office Clerk
Elsa Farms Incorporated
San Carlos City, Negros Occidental
09.2004 - 12.2007
- Prepares Daily & Monthly Payroll for farm laborers and employees.
- Responsible in encoding deduction of employees on the Payroll Recurring System.
- Prepares monthly reports for Social Security System and Philhealth Contribution for farm laborers and employees.
- In charge in Farm Fuel and Oil Inventory.
- Responsible for preparing check payment for office and farm suppliers.
- Responsible in processing Business Taxes and Licenses yearly.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Bachelor of Commerce Major in Financial Management
Coligeo De Sta. Rita
03-2004
Skills
- Leadership and Team management
- Strategic Planning and Training
- Analytical and Problem-solving skill
- Adaptability
- Team’s performance management
- Achieve targets and ability to work under pressure
Timeline
Technical Support Representative II
TTEC
04.2022 - 04.2026
Planning Officer
South Negros BioPower, Inc.
05.2018 - 09.2019
Farm Evaluation Supervisor (Proj. Based)
San Carlos BioPower Inc.
06.2016 - 03.2018
Customer Service Representative
Transcom Bacolod
08.2014 - 06.2016
Office-Incharge
Elsa Farms Incorporated
01.2008 - 04.2014
Office Clerk
Elsa Farms Incorporated
09.2004 - 12.2007
Bachelor of Commerce Major in Financial Management
Coligeo De Sta. Rita